Sentrian™, has developed technology that health plans can use to monitor and analyze data from patients’ remote biosensors, which allows the plans to anticipate health problems and intervene with treatment before patients are in acute need of care.

Through the voices of 15 patient experience leaders, this report from The Beryl Institute explores the growing role of Chief Experience Officer (CXO), which encompasses a broad portfolio of resources…

Mayo Clinic is committed to catalyzing the broad use of social media—by organizations, clinicians, administrators, patients, families, and advocates—to improve healthcare.

I voted for Don Berwick in September and wish I could have done so again in November. A political first-timer, founder and previously CEO of the Institute for Healthcare Improvement and administrator…

  November/December 2014 Quality Conundrums Lynn Helmer, MD, MBA, CHCQM • ABQAURP Diplomate since 1998 • http://www.drdnj.com Process Explains Poor Service—A Quality Conundrum? Process is supposed to make things better: more efficient, more cost effective, and leading to higher patient/customer satisfaction. Process is the magic bullet for fixing quality and service problems, BUT not if … Continued

  July/August 2014 Quality Conundrums Lynn Helmer, MD, MBA, CHCQM • ABQAURP Diplomate since 1998 • http://www.drdnj.com Patient Privacy versus Patient Branding – A Quality Conundrum? Is patient privacy a thing of the past? Even in a world of HIPAA compliance, there remains ample opportunity for patients to be, or feel, violated. Have branding and … Continued

For more than 100 years, the Boston Symphony Orchestra (BSO) has entertained audiences in Symphony Hall, one of the finest musical halls in the world. As information technology advanced, the BSO deployed numerous systems to manage ticketing, payroll, and personnel management in an effort to automate processes and lower costs.

For more than 100 years, the Boston Symphony Orchestra (BSO) has entertained audiences in Symphony Hall, one of the finest musical halls in the world. As information technology advanced, the BSO deployed numerous systems to manage ticketing, payroll, and personnel management in an effort to automate processes and lower costs.

In healthcare, real-time location systems (RTLS) have for a long time been thought of primarily as asset-tracking systems, useful mainly for keeping track of equipment such as wheelchairs, gurneys, and infusion pumps. But RTLS systems are now being used to protect the safety of healthcare patients, from infants to sufferers of Alzheimer’s disease.

This is the fourth and final article in a series on patient- and family-centered care. In it, Valerie continues the story of her son Max, who was born with a congenital cardiac anomaly, and describes how she intercepted a medical error before it reached him.