Mitchell leads more than 1,100 physicians and advanced practice clinicians. He also provides clinical oversight for the Albuquerque, New Mexico—based health system’s medical staff operations at nine hospitals. HealthLeaders recently talked with him about a range of topics, including clinical leadership at PHS, healthcare worker burnout, patient safety at PHS, and workforce shortages.
The Crisis Prevention Institute has published the Workplace Violence Prevention Handbook, a free resource detailing recommendations and strategies to help healthcare professionals across the board improve their organizations’ workplace violence prevention programming.
Incidents of workplace violence cost hospitals approximately $2.7 billion in 2016, according to a study from the American Hospital Association. Additionally, 13% of employee sick time is the result of workplace violence, according to the American Nurses Association. Workplace violence-related absenteeism can cost hospitals $53.7 million a year, according to the AHA report.
Under a newly imposed Patient Code of Conduct, patients and visitors who disrupt care, make verbal or physical threats — including racist, sexist, discriminatory or disrespectful comments about clinicians, other hospital staff, other patients and visitors — could face a verbal reprimand, and even expulsion from the Boston hospital and possible suspension of future care access.
The majority of the racist incidents involved patients and family members making inappropriate comments related to race or ethnicity. These comments can have a negative impact on the mental health of healthcare providers—leading them to consider leaving their jobs at a time when workforce shortages are a significant problem at healthcare organizations.
Assaults in the emergency department are on the rise with nearly one-fourth (24%) of emergency physicians reporting being assaulted multiple times a week, according to the findings of a new poll from the American College of Emergency Physicians.
In addition to a final rule on COVID-19, the agency is working on standards covering emerging infectious diseases and workplace violence in healthcare, said OSHA’s Assistant Secretary of Labor Doug Parker in an address at the National Safety Council’s 2022 NSC Congress & Expo in San Diego.
Press Ganey’s analysis was based on findings from 483 facilities in its National Database of Nursing Quality Indicators® (NDNQI®). The analysis also defined assault as any encounter involving deliberate forcible, unwanted physical or sexual contact, regardless of whether there is intent to harm.
Use of force in healthcare environments involves a variety of circumstances, including patient restraint, patient elopement, involuntary commitment, criminal incidents, and other situations, according to IAHSS officials. Naturally, healthcare security officers, whether proprietary, contracted, or law enforcement, are frequently called upon to intervene in these difficult circumstances, IAHSS officials reported.
Much like the TJC’s other websites offering links to resources, the site breaks out the information into federal and TJC compendiums, that in turn offer different levels of work tools on healthcare worker care and safety. For instance, the resource links to TJC’s own workplace violence website, as well as federal healthcare staff-related resources from OSHA, the CDC and NIOSH.