Presbyterian Healthcare Services CMO Talks Strategy, Patient Safety, and Workforce

Mitchell leads more than 1,100 physicians and advanced practice clinicians. He also provides clinical oversight for the Albuquerque, New Mexico­—based health system’s medical staff operations at nine hospitals. HealthLeaders recently talked with him about a range of topics, including clinical leadership at PHS, healthcare worker burnout, patient safety at PHS, and workforce shortages.

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Healthcare Leaders Share Thoughts on How Hospitals Can Invest in Workplace Safety

Incidents of workplace violence cost hospitals approximately $2.7 billion in 2016, according to a study from the American Hospital Association. Additionally, 13% of employee sick time is the result of workplace violence, according to the American Nurses Association. Workplace violence-related absenteeism can cost hospitals $53.7 million a year, according to the AHA report.

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Mass General Brigham Issues Patient Code of Conduct

Under a newly imposed Patient Code of Conduct, patients and visitors who disrupt care, make verbal or physical threats — including racist, sexist, discriminatory or disrespectful comments about clinicians, other hospital staff, other patients and visitors — could face a verbal reprimand, and even expulsion from the Boston hospital and possible suspension of future care access.

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ECRI: Healthcare Organizations Must Address Racist Behavior in the Workplace

The majority of the racist incidents involved patients and family members making inappropriate comments related to race or ethnicity. These comments can have a negative impact on the mental health of healthcare providers—leading them to consider leaving their jobs at a time when workforce shortages are a significant problem at healthcare organizations.

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IAHSS Releases Updated Healthcare Use-of-Force Guidelines

Use of force in healthcare environments involves a variety of circumstances, including patient restraint, patient elopement, involuntary commitment, criminal incidents, and other situations, according to IAHSS officials. Naturally, healthcare security officers, whether proprietary, contracted, or law enforcement, are frequently called upon to intervene in these difficult circumstances, IAHSS officials reported.

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TJC Offers New Compendium of Workplace Safety Resources

Much like the TJC’s other websites offering links to resources, the site breaks out the information into federal and TJC compendiums, that in turn offer different levels of work tools on healthcare worker care and safety. For instance, the resource links to TJC’s own workplace violence website, as well as federal healthcare staff-related resources from OSHA, the CDC and NIOSH.

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