Is Healthcare Innovating Its Way Back to Patient Engagement?

The HIMSS24 panel, titled “Moving Beyond EHR Engagement: Deploy Consumer-Centric Strategies That Truly Empower Communities,” took a closer look at how providers are making engagement work. They’re listening more to their patients, embracing remote patient monitoring, virtual care, wearables and home-based services, and targeting care management and coordination.

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New Jersey Makes Hospital at Home a State Program

The Hospital at Home Act, which was passed by the state Legislature and signed by Governor Phil Murphy in September 2023 and enacted into law on January 23, establishes a state Hospital at Home permitting process through the New Jersey Department of Health that is consistent with the Centers for Medicare & Medicaid Services’ Acute Hospital Care at Home Program.

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A New Option to the Crowded ED: Concierge Care

Concierge care programs designed specifically for urgent and emergency care are finding support from consumers who don’t want to wait several hours in an ED, along with primary care providers who don’t want to send their patients there. The service offers a cash-only alternative to the ED and could pull more patients away from hospitals and health systems.

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Mass General Brigham Expands Its Hospital at Home Program

Health system officials have announced that Newton-Wellesley Hospital, Salem Hospital, and Brigham and Women’s Faulkner Hospital will join the Home Hospital program, which was launched by both Massachusetts General Hospital and Brigham and Women’s Hospital in 2016 and consolidated in 2020 when the two hospitals merged.

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The Exec: Technology in Patient Engagement is a Strategy, Not a Crutch

The chief experience officer’s role was once defined as one of service excellence, and the executive was responsible for ensuring that the healthcare organization was delivering top-notch service, according to standards established by the health system. But with the rise of patient-centered care, that role has shifted radically around to focus on the delivery of care and services that meet the patient’s expectations.

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