The healthcare industry still has a medication adherence problem. It’s come up time and time again in recent years, but progress is slow, particularly among patients living in pharmacy deserts or facing other geographic or socioeconomic challenges. Meanwhile, avoidable medical costs due to nonadherence make up 20% of healthcare spending in the U.S. How can technology address these gaps?
The Top of Mind for Top Health Systems 2023 report, released this week by CCM, the innovation arm of UPMC, and KLAS Research, represents the thoughts of 61 leaders from 59 healthcare organizations, and marks the second year in a row that patient access is at the top of the to-do list. Some 28% of those surveyed for this year’s report rated it as the problem that has the greatest potential to be improved via digital health–and one that has been greatly impacted by the pandemic.
Healthcare organizations and providers have made significant investments toward patient-oriented care in recent years. But with the adoption of many new technologies comes unintended results. While integrating patient engagement capabilities was a high priority for 55% of survey participants, 84% did not think any existing platform could easily achieve this.
While many of the headlines during the pandemic have focused on clinical staff burnout, studies have found that nonclinical staff, especially those who deal directly with patients, are falling prey to the same burnout.
A Florida health system is putting social determinants of health (SDOH) right into the electronic health record problem list, where doctors can see and act on them. Spearheading this initiative is Jennifer Goldman, DO, chief of Memorial Primary Care at the six-hospital Memorial Healthcare System, based in Hollywood, Florida. In this interview with HealthLeaders, Goldman explains how SDOH is embedded in the EHR and used to improve outcomes.
Addressing digital requirements and improving the delivery of healthcare requires health organizations to develop a set of tools and contact instruments to accompany the patient on their health and well-being journey. The following 20 keys are essential to meaningful access, understanding, and use of digital health resources, and to promoting active and empowered participation among patients to help them take control of their health decisions.
NRC Health, a national consumer research corporation, announced the winners of its annual consumer loyalty and patient experience awards this week. Each year, the organization conducts surveys and gathers data on net promoter scores (NPS) to pick the winners of the Consumer Loyalty Awards and the Excellence in Patient Experience Awards (formerly known as the Excellence Awards).