The Patient’s Journey Through the Health System

The patient experience integrates the sum of all interactions of patients, families, and care partners with the healthcare workforce, driven by cultures that support a healthcare ecosystem across the care continuum within communities. This experience extends to all health organizations, whether primary care, hospital, private, or public organizations.

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POLST Effective in the Nursing Facility Setting, Study Finds

Physician Orders for Life-Sustaining Treatment (POLST) forms are available across the country. Compared to living wills and durable power of attorney documents, POLST forms have been associated with significantly higher decreased odds of resuscitation attempts in the field and increased odds of out-of-hospital death for patients with “comfort measures only” directives.

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What Patients Really Want to Hear (and See)

Communication is the cornerstone of good healthcare. Despite all the external challenges we face with the system in which we work, those few minutes we spend with patients and their families are precious — and are what we will be remembered for.

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