The New Healthcare CHRO: From Culture Keeper to Culture Driver

The need for continuous improvement requires embracing what psychologists refer to as a “growth mindset,” which stems from the belief that improvement is attainable through hard work and perseverance and can best be achieved through the development of an engaged, collaborative, and highly committed workforce.

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The Devastating Effects of Silence

In an article published July 2018 in BMJ Quality and Safety, researchers found that in a survey of family members of ICU patients, significantly more than half were hesitant to speak up about possible mistakes, mismatched care goals, confusing or conflicting information, or even inadequate hand hygiene.

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