Putting the ‘Where’ in Patient Care

Nearly a quarter of hospital admissions resulted in at least one adverse event in 2018 and 23% of those events were deemed to be preventable. Between 2023 and 2024, hospitals experienced a double-digit increase in non-labor expenses, according to Strata. As a result, 40% of American hospitals had been losing money from operations during that time, KaufmanHall found.

Read More »

Can NPs and PAs Replace Physicians?

Non-physician providers like nurse practitioners and physician assistants have formally been around since the 1960s, but over the last 10 to 15 years, there’s been large growth in these areas, Bernard notes. In 2020, the number of non-physician providers was around 277,000, but more recent tallies bring that number to 545,000.

Read More »

Reducing Workplace Violence for Nurses

According to the Emergency Nurses Association, seven out of 10 emergency room nurses report being kicked or hit on the job, and one in four nurses in general report having experienced workplace violence involving a patient—and that such violence is underreported.

Read More »

Leveraging Call Centers for Better Patient Care

Organizations can take advantage of patient/member interactions to drive better results by taking care of important but routine additional interactions, notes Patty Hayward, GM of healthcare and life sciences with Talkdesk. 

Read More »