Patient Satisfaction Scores Drop During Winter Months

South Bend, Indiana, February 28, 2011—The “winter blues” affect many people, and hospital patients are not immune. A recent study by Press Ganey found that patient satisfaction scores for hospitals are considerably lower during the winter months and that a significant factor for the decline in patient satisfaction is the “winter blues.”

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Safety Culture Oregon Hospitals Use Survey Results to Drive Change

Safety Culture

Oregon Hospitals Use Survey Results to Drive Change

Medical error rates at hospitals are under scrutiny as never before, both from within and outside the healthcare profession. In response, many hospitals have begun transforming their internal cultures to align medical practice more closely with safety goals.

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Critical Values Reporting: Making Day-to-Day Performance Count

Critical Values Reporting: Making Day-to-Day Performance Count

In 2006, the Shepherd Center, a 132-bed spinal cord and brain injury rehabilitation hospital in Atlanta, Georgia, was having trouble meeting The Joint Commission’s (TJC) requirements for reporting critical values: measuring, assessing, and, if appropriate, taking action to improve the timeliness of reporting, as well as the timeliness of receipt by the responsible licensed caregiver of critical tests, results, and values.

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ISMP: Oops, Sorry, Wrong Patient!

ISMP

Oops, Sorry, Wrong Patient!

Applying the JCAHO “two-identifier” rule beyond the patient’s room

When we think of “wrong patient” errors, the most common scenario that comes to mind is a nurse walking into a patient’s room and administering medications intended for one patient to another patient — often a roommate. However, “wrong patient” errors occur in a variety of ways.

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