The New Healthcare CHRO: From Culture Keeper to Culture Driver

The need for continuous improvement requires embracing what psychologists refer to as a “growth mindset,” which stems from the belief that improvement is attainable through hard work and perseverance and can best be achieved through the development of an engaged, collaborative, and highly committed workforce.

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The Devastating Effects of Silence

In an article published July 2018 in BMJ Quality and Safety, researchers found that in a survey of family members of ICU patients, significantly more than half were hesitant to speak up about possible mistakes, mismatched care goals, confusing or conflicting information, or even inadequate hand hygiene.

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Review Your Water Management Plan as CMS Intensifies Focus on Legionella

CMS recently updated a memo to its survey teams on reducing the risk of Legionella to specifically note that facilities must have a water management plan that surveyors can review. That plan should be written and managed by a multidisciplinary committee of people from throughout the hospital with a stake in water use.

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