Independence Health System Tackles Workplace Violence

A study of outpatient physician clinics found that as many as 59.3% of physicians, 62.1% of nurses, 68.4% of receptionists, and 40.0% of technicians had experienced workplace violence. In 2023, the financial cost of workplace violence for hospitals was estimated at $18.27 billion, according to a study conducted by the American Hospital Association.

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How ‘Top Gun’ and Technology Are Improving Patient Transfers

The so-called Top Gun initiative is a partnership between Mercy Health Toledo and Conduit Health Partners, the IT company launched out of the health system in 2018. The program creates a transparent tech platform that allows the health system to see into each hospital and coordinate non-emergency transfers, most often to Mercy Health-St. Vincent Medical Center, the network’s only Level One trauma center.

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