Aiming at Improvement

Notes on IHI’s 22nd National Forum

In recent years, the Institute for Healthcare Improvement’s (IHI) National Forum—held in Orlando in early December — has become for me as much a harbinger of the holiday season as leftover Thanksgiving turkey, the media’s obsession with Black Friday, and the dark, cold afternoons of early winter in New England. My trip to Orlando this year offered both new and familiar experiences.

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