High Reliability Healthcare: Applying CRM to High-Performing Teams, Part 5

Element #4 – Assertiveness

In the 1960s and 1970s, Dutch psychologist Geert Hofstede conducted extensive research on how humans interact in a culture or organization. One of the measures he used to define this interaction is known as the power distance index, or PDI. This index measures power distance among cultures and indicates attitudes toward hierarchy – in particular, how a culture values and respects authority. The higher the power distance in a culture, the less likely those in subordinate roles will question the actions or directions of individuals in authority.

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