Share Your Innovative Quality Improvement Ideas

Any professional who is currently involved in patient safety or quality improvement is welcome to submit a case study application. The 2020 PSQH Contest Committee, in conjunction with the PSQH administrative team, will select one case study to highlight in an upcoming issue of PSQH.

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Q&A: The Difference Between Patient Satisfaction and Quality

Two definitions that are used often in conjunction with a hospital’s merit are patient satisfaction and quality of care. The following is an edited Q&A with Craig Deao, senior leader at Studer Group, on the differences between the two and how they can be used to drive improvement.

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