COVID-wary Patients May Avoid Care

The survey, released Tuesday by Orlando Health Heart & Vascular Institute, also found that 49% of respondents will not reschedule missed in-person medical appointments until COVID-19 concerns are reduced in their area. The same number (49%) fret that their health will suffer because of the appointments.

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How Healthcare Telemarketers Can Effectively Communicate and Maintain Compliance During a Pandemic

Often, a healthcare telemarketer’s biggest challenge is ensuring effective communication in an environment where spam calls are prevalent. Robocallers are thriving on the large number of people working from home. Many impersonate the IRS and health insurance companies in an attempt to collect funds. This leaves patients feeling wary of healthcare telemarketers, and many often refrain from answering the phone entirely, especially when calls reflect no caller identification.

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Achieving Zero Preventable Deaths: One Hospital’s Journey

At CHOC’s Quality Committee meeting in 2015, CHOC deliberately shifted its established goal from “reducing hospital-acquired conditions” to “achieving zero preventable deaths.” This goal became one of three quality domain factors that would determine annual leadership bonuses, thus further encouraging physicians to aggressively pursue it.

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How Patient Safety Will Evolve in a Post-COVID-19 World

While this pandemic was unprecedented in our modern history of care, we must face the truth that we will confront other epidemics or health crises in our lifetimes, so we cannot ignore the lessons of the past year. In the future, having local stockpiles of PPE, monitors, and other medical supplies on demand will be essential to avoid repeating the struggle we faced during this pandemic. There is also a need for quickly scalable critical care solutions, as sourcing and configuring pieces of high-demand medical equipment when a surge hits is not efficient.

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Use Screening Protocols to Ensure Civil Unrest Stays Out of Your Hospital

Recently, the Department of Health and Human Services’ Assistant Secretary for Preparedness and Response (ASPR) updated its Technical Resources, Assistance Center, and Information Exchange (TRACIE) site with a four-page set of lessons learned in Minneapolis during the civil unrest after George Floyd died during a police arrest, an event caught on video and widely shared on social media.

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Telehealth Usage Rises With Increase of COVID-19 Cases

Compared to one year ago, October usage of telehealth increased by 3,060%, comprising 5.61% of all “claim lines” processed by the payers the organization tracks, compared to 0.18% the previous October. In September 2020, telehealth comprised 5.07% of all claim lines. FAIR Health defines claim lines as an individual service or procedure listed on an insurance claim.

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