What Healthcare Can Steal from Chick-fil-A’s Drive-Thru Playbook
Of course, the services we deliver as healthcare providers are a bit more nuanced and complicated than frying chicken. But still, are there lessons we can be learning from customer experience leaders in other sectors?
Evidence Mounts That AI Scribes Benefit Clinicians Including Decreased Burnout
AI scribes record an encounter between a clinician and a patient, then they produce a clinical documentation note for the electronic health record that can be used to craft care plans and provide information for billing claims sent to payers.
The Exec: Hamilton Medical Center CMO on Incremental Successes in Change Management
Beyond the strategy of pursuing change on a small scale, CMOs and other clinical leaders need to have stakeholder involvement and engagement as part of change management, according to Ricardo Perez, vice president and CMO of Hamilton Medical Center in Dalton, Georgia.
Improving Cognitive Assessments to Personalize Care
The study’s researchers provide evidence on how care teams can use person-centered tools to identify and track personally meaningful treatment priorities for patients at risk of or living with mild cognitive impairment, Alzheimer’s disease, and other forms of dementia.
New Technology Opens the Door for Faster Burn Injury Recovery
RECELL was developed to address a major limitation when a patient is severely injured. When you have to use the patient’s own skin to heal them, how can you do that better?
Waivers’ End Pushes Healthcare Leaders to Make Tough Decisions on Telehealth, Hospital at Home
Health system and hospital leaders are cutting telehealth and Hospital at Home programs following the expiration of pandemic-era CMS waivers, but that doesn’t necessarily mean those programs are gone for good.
How AI Helps Overcome Skill Gaps in Healthcare
Artificial intelligence is becoming an effective tool to address this problem, helping hospitals maximize their available workforce and improving healthcare efficiency.
A CMO’s Guide to Offering Home Health Services
After hospitalizations, the benefits of offering home health services beyond reducing readmissions include increasing patient satisfaction and providing services at a lower cost than services at a skilled nursing facility.
How OSF HealthCare Is Making the Case for Nursing Innovation at the Bedside
As the primary users of many technologies, nurses are in the unique position to be able to provide feedback on what is and isn’t working, and how to grow initiatives that will improve overall care quality and outcomes. It’s up to CNOs to foster innovation at the bedside and to provide nurses with opportunities to be at the forefront of change in their health systems.
Leapfrog Defends Hand Hygiene Standard After Concerns Raised by APIC
The Leapfrog Group defended its hand hygiene observation requirement but will re-evaluate it after a leading infection prevention association insisted Leapfrog’s standard misinterprets accepted guidance.