Enhancing and Optimizing the Patient’s Experience and Satisfaction Through Virtual Healthcare
When the COVID-19 pandemic ensued, additional stress across the healthcare system exacerbated existing challenges and presented new ones, some of which are still being felt today like staffing shortages, health inequalities, and delayed treatments. These challenges have now intersected with heightened patient expectations regarding their healthcare journey.
After the Pandemic, In-Person Visits Preferred Over Telehealth Visits, Study Finds
The new research article, which was published today by Health Affairs, features survey data collected from 337 primary care physicians and 1,417 patients. The physician survey was conducted from Feb. 12 to May 24, 2021. The patient survey was conducted from April 30 to May 11, 2021.
Patient Want to Receive Medical Test Results Immediately Online, Study Finds
The new research article, which was published by JAMA Network Open, features survey data collected from more than 8,000 adult patients and care partners who had gotten test results through an online patient portal from April 5, 2021, to April 4, 2022.
Press Ganey CMO Envisions ‘Healthcare’s Path Forward’
Healthcare organizations faced several challenges going into the pandemic, including the rise of consumerism and adoption of value-based payment models. The pandemic introduced new challenges such as widespread workforce shortages and severe financial problems.
How to Use Data Analytics to Achieve Compassionate Care
For Robert Paeglow, MD, founder, president, and medical director of Koikonia Primary Care in Albany, New York, compassionate analytics involves using patient information to build a complete healthcare model, identifying and addressing gaps in care. That’s especially important to underserved populations such as dual-eligible patients, who might be getting a fraction of the care they need because they only visit a doctor for an immediate health concern.
Overcoming Social Determinants of Health to Improve Medication Adherence
The healthcare industry still has a medication adherence problem. It’s come up time and time again in recent years, but progress is slow, particularly among patients living in pharmacy deserts or facing other geographic or socioeconomic challenges. Meanwhile, avoidable medical costs due to nonadherence make up 20% of healthcare spending in the U.S. How can technology address these gaps?
Survey: Health Systems See Technology as a Key to Improving Patient Access
The Top of Mind for Top Health Systems 2023 report, released this week by CCM, the innovation arm of UPMC, and KLAS Research, represents the thoughts of 61 leaders from 59 healthcare organizations, and marks the second year in a row that patient access is at the top of the to-do list. Some 28% of those surveyed for this year’s report rated it as the problem that has the greatest potential to be improved via digital health–and one that has been greatly impacted by the pandemic.
Improving Patient Experience and Disparate Tech
Healthcare organizations and providers have made significant investments toward patient-oriented care in recent years. But with the adoption of many new technologies comes unintended results. While integrating patient engagement capabilities was a high priority for 55% of survey participants, 84% did not think any existing platform could easily achieve this.
Call Center Burnout: How AI Can Help Provider Support
While many of the headlines during the pandemic have focused on clinical staff burnout, studies have found that nonclinical staff, especially those who deal directly with patients, are falling prey to the same burnout.
Social Determinants of Health Measures, Baked into the EHR, Are Improving Patient Care
A Florida health system is putting social determinants of health (SDOH) right into the electronic health record problem list, where doctors can see and act on them. Spearheading this initiative is Jennifer Goldman, DO, chief of Memorial Primary Care at the six-hospital Memorial Healthcare System, based in Hollywood, Florida. In this interview with HealthLeaders, Goldman explains how SDOH is embedded in the EHR and used to improve outcomes.