The Exec: How to Boost Patient Experience in the Hospital Setting
To help ensure good communication with patients and their families, AdventHealth uses the MyChart feature in the Epic EHR, and the health system gives patients and their families iPads to access information in real time.
Behind Houston Methodist’s 3-Year Road Plan for Healthcare Transformation
Cypress Hospital, which opened this past March, is the latest example in a long list of innovative ideas for Houston Methodist, one of the top health systems in the country for understanding where healthcare is going.
The (Continuing) Evolution of the Hospital at Home Strategy
The CMS concept had more than its share of skeptics. Some criticized the complexity of the model, and the many rules tied to qualifying for Medicare reimbursement. Others questioned the disruption to patients and their families, amid the idea that providers were looking to recreate the hospital room in the home rather than develop a home-based hospital care program.
How ‘Top Gun’ and Technology Are Improving Patient Transfers
The so-called Top Gun initiative is a partnership between Mercy Health Toledo and Conduit Health Partners, the IT company launched out of the health system in 2018. The program creates a transparent tech platform that allows the health system to see into each hospital and coordinate non-emergency transfers, most often to Mercy Health-St. Vincent Medical Center, the network’s only Level One trauma center.
Do CIOs Need a New Virtual Care Strategy?
A new report from Sage Growth Partners finds that patient experience is moving quickly to the top of the list of strategic initiatives, and that executives are targeting virtual care and digital health as key channels to get in front of patients.
Patient Engagement: How To Stay Connected In Healthcare
Strong patient engagement is more than convenience. It improves outcomes, strengthens trust, and ensures that care plans are followed effectively. Healthcare systems and providers are increasingly looking for ways to keep patients connected beyond the clinic visit, and technology is playing a major role in making that possible.
What Healthcare Can Steal from Chick-fil-A’s Drive-Thru Playbook
Of course, the services we deliver as healthcare providers are a bit more nuanced and complicated than frying chicken. But still, are there lessons we can be learning from customer experience leaders in other sectors?
Community Health Workers Generate Value at Health Systems and Hospitals. Here’s How.
The primary role of community health workers is helping health systems and hospitals address their patients’ social drivers of health. Unmet social needs such as food insecurity, housing instability, and transportation barriers impact clinical outcomes and key healthcare organization metrics such as hospital readmissions.
Is This the Healthcare Clinic of the Future?
As the nation’s senior population grows, healthcare providers are launching new care management platforms to improve access and outcomes. In Chicago’s south side, that comes in the form of a clinic exclusively for those 55 and older.
Using Telemedicine to Keep Care Local
This strategy could be a crucial lifeline for hospitals and health systems across the country, not to mention the virtual care industry. And it comes as several pandemic-era waivers that allow providers more leeway to use telemedicine are set to expire at the end of September, unless Congress takes action.