Strategies for Delivering LGBT-Inclusive Care

By Jennifer Comerford, MJ, OTR/L, CHC, HEM; and Cynthia Wallace, CPHRM Discrimination against individuals who identify as lesbian, gay, bisexual, or transgender (LGBT) has been common in many contexts, including healthcare. Consider the following de-identified events reported to the ECRI Institute PSO, a federally certified patient safety organization (PSO), from January 2013 through mid-2015: Physicians … Continued

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ISMP: Turn Short-Term Fixes Into Long-Term Remedies

Healthcare practitioners are repeatedly challenged by unexpected problems they encounter due to both large and small work-system failures that hinder patient care. The list of failures is varied and quite long, often making it difficult or impossible to execute tasks as designed (Edmondson, 2004).

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Reducing Falls by Engaging Patients

When clinicians walk into a patient’s room at Brigham and Women’s Hospital in Boston, they only need a quick glance at a laminated, color-coded sheet of paper next to the bed to understand the fall risks of that patient.

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