Patients Are Stuck Waiting: Can Voice AI Pick Up the Phone?
Advances in AI and automation, such as virtual agents and self-scheduling capabilities, are already improving call center operations while giving patients more control over their healthcare—which is exactly where they want to be.
Improving Diversion Reporting Through Shared Best Practices
Through the nonprofit Healthcare Diversion Network’s website HealthcareDiversion.org, 684 diversion incidents have been reported across all 50 states, and while most incidents happen in hospitals, pharmacies have also seen an influx.
Even Grave Errors at Rehab Hospitals Go Unpenalized and Undisclosed
Even when inspections reveal grave cases of injury, federal health officials do not inform consumers or impose fines the way they do for nursing homes. And Medicare doesn’t provide easy-to-understand five-star ratings as it does for general hospitals.
Smarter Indoor Air Quality is Redefining the Healthcare Environment
Tools now exist that can track and manage IAQ automatically instead of manually. New affordable sensors and AI-powered platforms can continuously monitor environmental data and adjust airflow based on real-time conditions.
The Evolving Role of Nasal Lavage
The widespread use of nasal swabs during COVID-19 was born out of urgency and necessity. Existing supply chains, manufacturing capacity, and training protocols allowed healthcare systems to quickly deploy swab-based specimen collection worldwide.
The Exec: How to Successfully Expand a Hospital’s Clinical Services
There are several keys to success in expanding clinical services at a hospital, starting with assessing the needs of the community, according to the new vice president and CMO of Cleveland Clinic Medina Hospital.
Joint Commission Unveils Streamlined Accreditation Process
The Joint Commission this week launched Accreditation 360: The New Standard, its new approach to healthcare accreditation and certification, which promises to streamline and simplify the accreditation process. This includes removing 714 requirements from the hospital accreditation program and making standards available online and searchable by the public.
IHI Names Sylvia Trent-Adams New President and CEO
The Institute for Healthcare Improvement has named Sylvia Trent-Adams, PhD, RN, FAAN, FNAP, ANEF, the organization’s President and CEO effective July 14.
How to Generate ROI from Quality Improvement Efforts
A core element of NAHQ’s work is the Healthcare Quality Competency Framework. The framework features eight domains: regulatory and accreditation, patient safety, performance and process improvement, health data analytics, quality review and accountability, quality leadership and integration, professional engagement, and population health and care transitions.
Health Care Risk Management Week Resources from PSQH
As Health Care Risk Management Week wraps up, we want to call attention to the important work done by professionals as they identify potential risks and respond to adverse outcomes. Thanks to our partners Inovalon, Origami Risk, and SAI360 this week for their support.