The Difference Between Patient Experience and Customer Experience, and Why It Matters
Patient experience is related to when someone receives medical care in the moment, says Sarah Way, an emergency medicine physician. For example, receiving treatment from an emergency room clinician is a patient experience.
Connection is Key to Recovery
Every May, the Administration for Community Living leads the nation’s observance of Older Americans Month. The 2024 theme is “Powered by Connection,” which recognizes the profound impact that meaningful connections have on our health. Leading professional anesthesiologists from the California Society of Anesthesiologists, advocate for a multidisciplinary approach to anesthesia care that promotes diligent screening and creating lasting connections with patients and their greater care team to ensure the best patient care.
Providing Personalized Care at Scale Through Automation
How care teams work has never been a one-size-fits-all concept and with the growing complexity of healthcare, changes in the workforce, and the evolution of patient needs, there is an opportunity for healthcare organizations to adapt their models to enable teams to personalize care for every patient at scale.
Can AI Be Used to Triage ED Patients?
The study, which appears this week in JAMA, could give health systems a valuable tool for triaging ED patients, particularly during times of heavy traffic or staff shortages. By assessing severity more quickly, the hospital could direct ED staff to those patients in need of emergency care and speed up time to treatment, eventually improving clinical outcomes.
Leapfrog’s Hospital Safety Grades Show Improvement in Patient Experience and Infection Prevention
Hospitals are seeing improvements in patient experience and a decrease in preventable healthcare-associated infections (HAI), according to The Leapfrog Group’s spring 2024 Hospital Safety Grades.
Survey Points to 4 Things Patients Want in a Mobile Healthcare Experience
Sixty-five percent of those who received medical care in the last 12 months used a mobile device when interacting with their healthcare provider, more than three times as many as the 16% who used a laptop and 13% who used a desktop. However, they also made it clear that they would like that mobile experience to be better.
How to Offer a Virtual Second Opinion Service at Your Health System
The Clinic by Cleveland Clinic is a joint venture of the Cleveland Clinic health system and telemedicine provider Amwell. The Clinic by Cleveland Clinic provides virtual second opinions to patients, with access to more than 3,500 expert physicians at Cleveland Clinic.
Is Healthcare Innovating Its Way Back to Patient Engagement?
The HIMSS24 panel, titled “Moving Beyond EHR Engagement: Deploy Consumer-Centric Strategies That Truly Empower Communities,” took a closer look at how providers are making engagement work. They’re listening more to their patients, embracing remote patient monitoring, virtual care, wearables and home-based services, and targeting care management and coordination.
PSQH: The Podcast Episode 100 – The State of Virtual Healthcare
On episode 100 of PSQH: The Podcast, Frank McGillin, CEO at The Clinic by Cleveland Clinic, talks about the state of virtual care and how it can improve the quality of the patient experience. This episode is sponsored by Avtec, IAC and Origami Risk as part of PSQH’s activities for Patient Safety Awareness Week.
Healthcare Harnesses the Warp Speed of AI in Our Changing Economy
Some organizations may wish to use AI to collaborate and improve process management and operations; others might want to increase the personalization of services they’re providing for improved quality of care and patient satisfaction.