Patients Are Stuck Waiting: Can Voice AI Pick Up the Phone?
Advances in AI and automation, such as virtual agents and self-scheduling capabilities, are already improving call center operations while giving patients more control over their healthcare—which is exactly where they want to be.
The Exec: A CMO’s Guide to Promoting Physician Collaboration
In leveraging data to promote physician collaboration, CMOs and other healthcare leaders need to share performance on key metrics to ensure that physicians are meeting or exceeding national standards for evidence-based practice.
How RWJBarnabas Health Improved Emergency Department Efficiency
In addition to improving the patient experience in emergency rooms, RWJBarnabas sought to improve efficiency in the emergency department to improve staff experience and well-being.
How Hospital CEOs Are Rebuilding the Public’s Trust in Providers from the Inside Out
Glencoe Regional Health CEO Ben Davis and Vernon Health CEO David Hartberg share how they’re addressing the challenge through strategies spanning internal culture, community engagement, and operational transparency.
Understanding Patient Behavior to Improve Care and Experience
A recent survey of 70 national and regional health plan leaders looks at the impact that advanced health plan member personalization can have on creating a more sustainable healthcare ecosystem to improve outcomes.
The Exec: How to Reduce Hospital Readmission Rates
Exceeding the recommended length of stay poses risks for patients, including falls, medication errors, and hospital-acquired infections. These risks can contribute to readmissions, McLaughlin says.
NYC Health + Hospitals ‘Continuing Care After Death’
The program is reducing delays in the decedent release time process, according to Bajaj. First, the program has reduced delays by giving families a clear understanding of the paperwork and other steps required with the passing of a loved one.
Why the Hospital at Home Concept Won’t Be Going Away
Hospital at Home receives support from a waiver that enabled health systems and hospitals following the CMS model to receive Medicare reimbursement. That waiver is due to expire in September, and while there’s a strong lobbying effort to make it permanent, many hospital executives have said the program has proven its value and will go on regardless.
NPs Critical in Treating Older Adults as Ranks of Geriatricians Shrink
Nurse practitioners are registered nurses with advanced training that enables them to diagnose diseases, analyze diagnostic tests, and prescribe medicine. Their growth has bolstered primary care, and, like doctors, they can specialize in particular branches of medicine.
Smarter Bed Use, Better Care: How Patient Flow Tech Solves Capacity Challenges
By leveraging patient flow or transfer center technology, health systems can streamline patient placement, reduce bottlenecks, improve operational efficiency, and make the most of the capacity they have.