Clarity Counts: Four Ways Communication Can Transform the Patient Experience
People now expect the seamless interactions they get from retailers or banks in their healthcare providers. Smart Communications’ 2025 global benchmark study of 3,000 consumers reveals four key areas where better communication can close that experience gap and strengthen relationships between patients and providers.
Hospital Pharmacies: Leveraging Tech to Improve Efficiency and Care
Hospitals with on-site pharmacies can be drivers for improved patient care, better processes, and increased profitability for healthcare organizations. As new technology emerges, what can these pharmacies do make much-needed improvements in areas like patient readmissions or medication adherence?
Patient Engagement: How To Stay Connected In Healthcare
Strong patient engagement is more than convenience. It improves outcomes, strengthens trust, and ensures that care plans are followed effectively. Healthcare systems and providers are increasingly looking for ways to keep patients connected beyond the clinic visit, and technology is playing a major role in making that possible.
What Healthcare Can Steal from Chick-fil-A’s Drive-Thru Playbook
Of course, the services we deliver as healthcare providers are a bit more nuanced and complicated than frying chicken. But still, are there lessons we can be learning from customer experience leaders in other sectors?
Improving Cognitive Assessments to Personalize Care
The study’s researchers provide evidence on how care teams can use person-centered tools to identify and track personally meaningful treatment priorities for patients at risk of or living with mild cognitive impairment, Alzheimer’s disease, and other forms of dementia.
New Technology Opens the Door for Faster Burn Injury Recovery
RECELL was developed to address a major limitation when a patient is severely injured. When you have to use the patient’s own skin to heal them, how can you do that better?
Waivers’ End Pushes Healthcare Leaders to Make Tough Decisions on Telehealth, Hospital at Home
Health system and hospital leaders are cutting telehealth and Hospital at Home programs following the expiration of pandemic-era CMS waivers, but that doesn’t necessarily mean those programs are gone for good.
A CMO’s Guide to Offering Home Health Services
After hospitalizations, the benefits of offering home health services beyond reducing readmissions include increasing patient satisfaction and providing services at a lower cost than services at a skilled nursing facility.
How AI is Changing the Data Management Playbook
For Roopa Foulger, VP of Digital and Innovation Development at OSF HealthCare, the key is establishing a data governance chain of command and protocols. The Illinois-based health system has a data stewardship group in place to watch not only how data is used within the network, but also how it’s managed with vendors and payers.
Considering Trust When Implementing AI in Healthcare
According to two surveys from 2024 by the American Medical Association and the University of Minnesota, over 40% of doctors and two-thirds of patients have concerns about privacy, harm, and the erosion of the doctor-patient relationship.