What Healthcare Can Steal from Chick-fil-A’s Drive-Thru Playbook
Of course, the services we deliver as healthcare providers are a bit more nuanced and complicated than frying chicken. But still, are there lessons we can be learning from customer experience leaders in other sectors?
Improving Cognitive Assessments to Personalize Care
The study’s researchers provide evidence on how care teams can use person-centered tools to identify and track personally meaningful treatment priorities for patients at risk of or living with mild cognitive impairment, Alzheimer’s disease, and other forms of dementia.
New Technology Opens the Door for Faster Burn Injury Recovery
RECELL was developed to address a major limitation when a patient is severely injured. When you have to use the patient’s own skin to heal them, how can you do that better?
Waivers’ End Pushes Healthcare Leaders to Make Tough Decisions on Telehealth, Hospital at Home
Health system and hospital leaders are cutting telehealth and Hospital at Home programs following the expiration of pandemic-era CMS waivers, but that doesn’t necessarily mean those programs are gone for good.
A CMO’s Guide to Offering Home Health Services
After hospitalizations, the benefits of offering home health services beyond reducing readmissions include increasing patient satisfaction and providing services at a lower cost than services at a skilled nursing facility.
How AI is Changing the Data Management Playbook
For Roopa Foulger, VP of Digital and Innovation Development at OSF HealthCare, the key is establishing a data governance chain of command and protocols. The Illinois-based health system has a data stewardship group in place to watch not only how data is used within the network, but also how it’s managed with vendors and payers.
Considering Trust When Implementing AI in Healthcare
According to two surveys from 2024 by the American Medical Association and the University of Minnesota, over 40% of doctors and two-thirds of patients have concerns about privacy, harm, and the erosion of the doctor-patient relationship.
The New Healthcare Spending Law Puts Healthcare Systems on the Clock
The near-universal reaction among health systems and others in the industry is that conditions will worsen for them and their patients over the next several years due to spending cuts and eligibility restrictions, particularly in the Medicaid program.
Improving the Flow of Prior Authorization for Better Care
Prior authorization is a frequent pain point for both patients and providers. Frustration at delays of care grows as staff try to navigate complex processes and systems for prior authorization.
Community Health Workers Generate Value at Health Systems and Hospitals. Here’s How.
The primary role of community health workers is helping health systems and hospitals address their patients’ social drivers of health. Unmet social needs such as food insecurity, housing instability, and transportation barriers impact clinical outcomes and key healthcare organization metrics such as hospital readmissions.