Improving the Call Center Interaction Experience for Patients

It’s a common thread in modern medicine: patients struggle to get care they need in a timely manner because they can’t reach their physicians. As we look for ways to improve communication between patient and provider, is there room for automation to pave the path between the two?

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GenAI and Patient Choice: A New Era of Informed Healthcare

Informed choice, unlike informed consent, considers a given patient’s values and preferences in their care/treatment decisions. By better informing patients of their options leveraging emerging technology, healthcare organizations can begin to trim unnecessary spending and improve healthcare experiences to help achieve the triple aim of healthcare.

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Implement RTLS in 2025 to Improve the Human Experience in Healthcare

By strategically implementing an advanced Real-Time Location System (RTLS) platform with real-time visibility on staff display boards, healthcare decision-makers can eliminate the manual, non-clinical tasks and enhance capabilities like staff locating for duress, asset management, infant protection, and more.

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Can Telemedicine Solve the Rural Healthcare Crisis?

The Salt Lake City-based health system, which has a footprint in several rural states, is joining forces with Microsoft, Epic, Gates Ventures and West Health to develop a hub-and-spoke telemedicine platform aimed at connecting small critical-access and large hospitals in a network that facilitates virtual care and reduces transfers and travel.

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