A New Option to the Crowded ED: Concierge Care

Concierge care programs designed specifically for urgent and emergency care are finding support from consumers who don’t want to wait several hours in an ED, along with primary care providers who don’t want to send their patients there. The service offers a cash-only alternative to the ED and could pull more patients away from hospitals and health systems.

Read More »

How Can Hospitals Turn the Home Into a Healthcare Hub?

A panel discussion at last week’s CES 2024 event in Las Vegas brought to light the challenges facing healthcare organizations who want to use the home for care delivery. For while the technology is in place to deliver care, healthcare executives have to rethink how they collect and use data from the home and interact with consumers.

Read More »

Using Emerging Technologies to Improve Patient Experience

Opportunities present themselves where machine learning, improved integration, and customer self-service options can remove some of the administrative burden on staff so they can focus more of their attention on patient interactions, pulling information from texts, call logs, the EHR, and more, and provide them to staff in an easily digestible format. Are there ways healthcare can leverage AI to improve the patient experience?

Read More »

Amazon Takes on Health Systems with New Care Management Program

Health Condition Programs, which was unveiled on January 8 during the JP Morgan Conference, gives the online retail giant a significant platform in the healthcare space—and another reason for healthcare executives to fret about competition from disruptors. The service gives consumers a virtual link to a personalized care team to help manage their health.

Read More »

Using RTLS Tech to Improve Workflows, Patient Care

At Aurora Health Care, a Milwaukee-based health system encompassing 26 hospitals and more than 600 other care sites, leadership decided to incorporate an RTLS platform into new clinic construction. With that technology in place, the health system has been able to boost patient visits and streamline provider and staff workflows so that patients spend as little time as possible waiting around.

Read More »