Independence Health System Tackles Workplace Violence
A study of outpatient physician clinics found that as many as 59.3% of physicians, 62.1% of nurses, 68.4% of receptionists, and 40.0% of technicians had experienced workplace violence. In 2023, the financial cost of workplace violence for hospitals was estimated at $18.27 billion, according to a study conducted by the American Hospital Association.
Healthcare Leaders Are Overlooking the Key to Value-Based Care Success: Physician-Level Measurement
The reality is that while VBC has generated innovative care models and some limited success—particularly in primary care and especially within accountable care organizations—the progress has been uneven and insufficient.
How ‘Top Gun’ and Technology Are Improving Patient Transfers
The so-called Top Gun initiative is a partnership between Mercy Health Toledo and Conduit Health Partners, the IT company launched out of the health system in 2018. The program creates a transparent tech platform that allows the health system to see into each hospital and coordinate non-emergency transfers, most often to Mercy Health-St. Vincent Medical Center, the network’s only Level One trauma center.
Do CIOs Need a New Virtual Care Strategy?
A new report from Sage Growth Partners finds that patient experience is moving quickly to the top of the list of strategic initiatives, and that executives are targeting virtual care and digital health as key channels to get in front of patients.
Finding True Value in AI for Smaller Health Systems
One tool that Dayton Children’s is embracing is ambient AI. The hospital became one of the first pediatric hospitals in the country to use the technology when it partnered with Abridge earlier this year to launch the tool.
The Exec: How to Succeed in Utilization Management
Utilization management includes determining whether services provided in the hospital setting should be provided in the outpatient setting instead, according to Jill O’Brien, CMO of Morton Hospital.
WellSpan Health Surging Forward with AI in Clinical Care
WellSpan Health has been generating positive results from AI tools in clinical care, according to Mark Kandrysawtz, MBA, senior vice president and chief innovation officer at the health system.
The Exec: Good Clinical Care and Sustainable Finances Are Compatible
CMOs can help boost a health system’s financial sustainability while simultaneously promoting care quality and access, according to the new CMO of Cedars-Sinai Health System.
The Exec: 3 Ways to Innovate in Emergency Medicine
Innovation in emergency medicine includes creating new clinical care pathways, improving how a health system or hospital delivers emergency care, making care better and safer, and extending the reach of emergency care into rural areas.
What Healthcare Can Steal from Chick-fil-A’s Drive-Thru Playbook
Of course, the services we deliver as healthcare providers are a bit more nuanced and complicated than frying chicken. But still, are there lessons we can be learning from customer experience leaders in other sectors?