COVID-wary Patients May Avoid Care

The survey, released Tuesday by Orlando Health Heart & Vascular Institute, also found that 49% of respondents will not reschedule missed in-person medical appointments until COVID-19 concerns are reduced in their area. The same number (49%) fret that their health will suffer because of the appointments.

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How Healthcare Telemarketers Can Effectively Communicate and Maintain Compliance During a Pandemic

Often, a healthcare telemarketer’s biggest challenge is ensuring effective communication in an environment where spam calls are prevalent. Robocallers are thriving on the large number of people working from home. Many impersonate the IRS and health insurance companies in an attempt to collect funds. This leaves patients feeling wary of healthcare telemarketers, and many often refrain from answering the phone entirely, especially when calls reflect no caller identification.

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AAAHC Issues COVID-19 Risk Prevention Guidelines

Following guidelines from the Centers for Disease Control and Prevention (CDC), the Accreditation Association for Ambulatory Health Care (AAAHC) has released recommendations to help organizations safely navigate the evolving stages of the COVID-19 pandemic, with an emphasis on steps to identify, isolate, and inform.

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