The Difference Between Patient Experience and Customer Experience, and Why It Matters
Patient experience is related to when someone receives medical care in the moment, says Sarah Way, an emergency medicine physician. For example, receiving treatment from an emergency room clinician is a patient experience.
Connection is Key to Recovery
Every May, the Administration for Community Living leads the nation’s observance of Older Americans Month. The 2024 theme is “Powered by Connection,” which recognizes the profound impact that meaningful connections have on our health. Leading professional anesthesiologists from the California Society of Anesthesiologists, advocate for a multidisciplinary approach to anesthesia care that promotes diligent screening and creating lasting connections with patients and their greater care team to ensure the best patient care.
Providing Personalized Care at Scale Through Automation
How care teams work has never been a one-size-fits-all concept and with the growing complexity of healthcare, changes in the workforce, and the evolution of patient needs, there is an opportunity for healthcare organizations to adapt their models to enable teams to personalize care for every patient at scale.
Narrowing the Gender Gap in Care Disparity
Despite healthcare advances over the past few decades, we know that wide gaps in the research and treatment for health issues unique to women continue to exist. This results in significant disparities in treatments not only for issues like maternal or menstrual health, but also for conditions that present differently in men and women.
Automate Vital Sign Collection to Improve Outcomes and Combat Burnout
Vital signs are critical indicators of a patient’s condition in the inpatient setting. Manual collection of vital signs is conducted about four times per day, which is often insufficient to determine whether a patient is decompensating, says F.J. Campbell, MD, chief medical officer of Ardent Health.
How to Offer a Virtual Second Opinion Service at Your Health System
The Clinic by Cleveland Clinic is a joint venture of the Cleveland Clinic health system and telemedicine provider Amwell. The Clinic by Cleveland Clinic provides virtual second opinions to patients, with access to more than 3,500 expert physicians at Cleveland Clinic.
Cincinnati Children’s Shares Keys to Innovation Success
Cincinnati Children’s has again been named one of the country’s Most Innovative Companies by Fortune—remaining the top-rated pediatric healthcare organization while rising in the national ranking of organizations across all industries.
Encouraging Patient Awareness and Healthcare Practitioner Title Transparency on National Doctor’s Day
Now more than ever on National Doctor’s Day, it is important to recognize that there is a clear distinction in the training and qualifications of physicians compared to nurse practitioners, physician assistants or other healthcare practitioners, and you may easily be confused when you encounter us dressed in scrubs in the clinic or operating room.
Three Ways CMOs Can Improve Maternal Care
U.S. maternal mortality rates have been rising, with the rate pegged at 32.9 deaths per 100,000 live births in 2021, compared with a rate of 23.8 in 2020 and 20.1 in 2019, according to the Centers for Disease Control and Prevention.
Studies Look at Innovative Interventional Radiology Techniques
The treatments, which will be discussed at the Society of Interventional Radiology 2024 Annual Scientific Meeting, look at innovations in treating prostate cancer, breast cancer, and uncontrolled post-partum hemorrhage.