Study: Consumer-Facing AI Chatbots Aren’t Ready for Prime Time
The study, conducted by the University of Oxford’s Nuffield Department of Primary Care Health Sciences and the Oxford Internet Institute, finds that consumers using LLMs for medical advice didn’t fare any better on getting the right advice than did a control group accessing “traditional sources of information.”
The Blind Spot Undermining Hospital Margins
AI technology now gives hospitals the ability to see and capture what’s been missed. Hospitals that act can protect their margins, ease the load on their teams, and bring clarity back to the center of care.
How to Promote Patient Safety in the Outpatient Setting
The primary patient safety risks in the outpatient setting include data overload, medication interactions, and communication breakdowns with patients, according to the assistant CMO of a federally qualified health center in Indiana.
Focusing on the Misuse of AI Chatbots in Healthcare
While chatbots that rely on large language models like ChatGPT, Claude, Copilot, Gemini, and Grok produce human-like and confident-sounding responses to the users’ questions, they are not regulated as medical devices and are not validated for healthcare purposes.
Survey Highlights Disturbing Use of ‘Shadow AI’
Some 41% of clinicians and administrators taking part in a Wolters Kluwer survey say they are aware of colleagues who are using AI tools that haven’t been approved by the health system or hospital. And 17% say they’ve done it themselves.
A Fresh Look at Governance and Technology in Healthcare
Healthcare is facing changing technologies moving at a pace that the old playbook for governance simply isn’t working anymore. But if the old rules for keeping pace with technology no longer work, what needs to rise up to replace those rules?
Dangerous AI Chatbots Top ECRI’s 2026 List of Tech Hazards
The growing use of AI chatbots for dispensing medical advice is raising red flags in the healthcare industry. Simply put, you don’t know where that data has been. That’s why misuse of AI chatbots in healthcare has secured the top spot in ECRI’s Top 10 Health Technology Hazards of 2026.
Automation Complacency: Avoiding the Pitfalls of AI Integration
As AI tools become more and more embedded in routine workflows, there is a psychological dimension to the human-machine interaction that becomes a patient safety issue, not a technological one.
Tampa General’s New AI Bot Makes a Connection With Patients
Aimee is an AI tool developed by Hyro and launched last year at TGH to address call center operations. It’s Aimee’s job to answer phone calls that the call center’s human operators can’t get to, and to quickly and efficiently direct the caller to the right resource.
For Some Health Systems, AI Is Personal
It’s a strategy that many healthcare organizations – large and small – are embracing, especially as the AI market grows and the technology becomes more sophisticated. Health systems are turning to “bake-offs,” or small pilot projects that pit one product against another, or a few against each other.