ABQAURP News

  November/December 2014 Quality Conundrums Lynn Helmer, MD, MBA, CHCQM • ABQAURP Diplomate since 1998 • http://www.drdnj.com Process Explains Poor Service—A Quality Conundrum? Process is supposed to make things better: more efficient, more cost effective, and leading to higher patient/customer satisfaction. Process is the magic bullet for fixing quality and service problems, BUT not if … Continued

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Joint Commission Educates Hospital Leaders on Integrated Patient-centered Systems

The Joint Commission announces publication of the new “Patient Safety Systems” chapter in the 2015 Comprehensive Accreditation Manual for Hospitals. The purpose of the chapter is to inform and educate hospital leaders about the importance and structure of an integrated patient-centered system that aims to improve quality of care and patient safety.

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Ebola: A Crash Course in Reliability

Our responses to the news that Ebola had been diagnosed in the United States for the first time reveal gaps in our understanding of how to protect others and ourselves from Ebola and other infectious diseases.

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