• The Difference Between Patient Experience and Customer Experience, and Why It Matters

    Patient experience is related to when someone receives medical care in the moment, says Sarah Way, an emergency medicine physician. For example, receiving treatment from an emergency room clinician is a patient experience.

  • Connection is Key to Recovery

    Every May, the Administration for Community Living leads the nation’s observance of Older Americans Month. The 2024 theme is “Powered by Connection,” which recognizes the profound impact that meaningful connections have on our health. Leading professional anesthesiologists from the California Society of Anesthesiologists, advocate for a multidisciplinary approach to anesthesia care that promotes diligent screening and creating lasting connections with patients and their greater care team to ensure the best patient care.

  • OSHA Cites Subcontractor for Asbestos Exposures in Hospital Demolition

    Chicago-area subcontractor K.L.F. Enterprises faces $392,002 in OSHA fines for exposing its employees and others to asbestos during the structural demolition of a Waukegan, Illinois, hospital, the agency announced May 15.

  • Banner Health Bets Big on AI for Clinicians

    Arizona-based Banner Health is giving clinicians in all 33 of its hospitals across six states access to a tool within the EHR that summarizes clinical notes. The technology, developed by Regard, is designed to reduce the clinician’s time spent in front of a computer and facilitate easier access to decision support for care management.

  • CMOs Have Key Role to Play Addressing Staff Mistreatment in OB-GYN Field

    The recently published research article conducted a systematic review of 10 studies on harassment and 12 studies on interventions. One study that examined harassment rates in several medical specialties found that OB-GYN was second only to general surgery in specialties linked to the highest rates of sexual harassment.