As a support service department, Environmental Services (EVS) has responsibility for the entire campus of a hospital. A successful survey of the hospital and for any one department may hinge on the EVS department’s performance. Preparation for successful surveys of Environmental Services can be achieved by auditing against “The Ten C’s”: Cleanliness, Competency, Compliance, Communication, Collaboration, Controls, Contracts, Culture, Courtesy and Confidence. Scott Hedding, Vice President of Environmental and Linen Services for MedStar Health, will break each of these down and provide guidance and recommendations so you’re ready for the next accreditation survey (Joint Commission, DNV, CMS, etc.).