TVR Communications, ICN Deliver Discharge Planning Solution
Interactive solution streamlines discharge planning, increases patient satisfaction.
New York, NY, December 8, 2009 — TVR Communications (TVRC), the largest U.S. provider of interactive patient services and entertainment products, and Interactive Care Network (ICN) have partnered to deliver an enhanced discharge planning solution.
The two companies recently implemented their discharge planning solution at St. Joseph Hospital, a 525-bed hospital in Orange County, CA.
“We are pleased to partner with ICN to help hospitals such as St. Joseph’s Hospital of Orange County enhance their patients’ experience in the hospital while streamlining the discharge planning process,” said Samir Batra, TVRC national practice leader for patient services. “By engaging patients in their own healthcare decisions, patients are empowered to participate in their recovery process.”
“We are excited to work with TVRC to ease the decision making process for hospital patients and families during their transition toward recovery,” said Andy Figallo, ICN co-founder. “Beyond increased patient satisfaction, we hope to help hospitals achieve better patient satisfaction scores, as well as impact their overall operational performance as it relates to utilization and length of stay.”
The discharge planning solution’s robust search engine allows patients to search for post-acute care services by zip code, then view maps, photographs, and detailed information about local providers. The interactive search tool is quick, simple, and tailored to meet patients’ specific needs.
Both ICN’s post-acute care services and TVRC’s interactive platform are designed to have minimal impact on hospital IT and facilities departments. TVRC’s basement-to-bedside solutions are unobtrusive to a hospital’s IT infrastructure, meaning lower implementation costs and technical support issues. And, because the user-friendly web-based discharge planning solution is easily accessed through the in-room television set, patients require little assistance navigating the site using the interactive pillow speaker.
Both TVRC and ICN provide ongoing training and technical support for hospital IT, facilities, and nursing departments. Concierge services also are available to assist patients during the discharge planning process.
About ICN
Strategic partnerships and specialized programming have established Interactive Care Network (ICN) as the premier interactive resource for researching post acute care needs during hospitalization. ICN provides hospitals with up to date, accurate information for more than 165,000 facilities and post hospital care services on the television in the patient’s room. ICN’s application streamlines the discharge process for staff by maximizing communication and improving time management while empowering patients to take a more active role in their healthcare decisions. ICN’s content increases the potential for earlier decisions, smoother transitions, and better utilization. Greater awareness of their options facilitates patient/family involvement; reducing the impact of a stressful experience and positively influencing patient satisfaction. With its simple implementation and comprehensive content ICN has established itself as the ideal discharge planning solution for hospitals with interactive patient communication systems. Interactive Care Network is headquartered in Columbus, Ohio. For more information visit www.interactivecarenetwork.com.
About TVRC
TVR Communications (TVRC) provides the broadest range of interactive patient services in the United States. TVRC develops and deploys interactive patient services solutions that actively involve the patient and the family in the care process. The company’s bedside applications, audio/visual products, and services to the healthcare industry enhance the patient care experience, reduce the burden on nurses, and provide staff and patient education as well as verification and reporting. TVRC has partnered with more than 400 facilities during its 50-plus years in the industry. For more information, visit www.tvrc.com.