PSQH: The Podcast Episode 2 – Communicating With Patients and Families

On episode 2 of PSQH: The Podcast, host Jay Kumar talks to Patricia A. McGaffigan, RN, MS, CPPS, vice president of safety programs at the Institute for Healthcare Improvement, about communicating with patients and families during a pandemic.


McGaffigan previously served as COO and Senior VP of Programs at the National Patient Safety Foundation until 2017, when the Foundation merged with IHI. Her prior experience includes clinical practice, academia, and leadership roles in education and marketing positions for several start-up and established medical device companies focused on improving patient safety.

Some helpful links referenced in the episode:

Listen to the episode below: