Froedtert & Community Health Selects Avatar for Patient Satisfaction Evaluation, Improvement Program
Milwaukee, WI, April 6, 2010—Froedtert & Community Health has selected Avatar International, an industry leader in healthcare quality improvement services, to partner in a comprehensive patient satisfaction evaluation and service delivery optimization program.
“We selected Avatar because of their partnership philosophy and their unusual ability to individualize survey questions to each of our patients, said Caryn Esten, Director of Strategic Planning, Froedtert & Community Health.
Avatar constructs a personalized survey for each patient that reflects the precise services and care received, including clinically relevant data on education, treatment, and outcome items specific to their health condition. This provides a complete picture of the patient experience and measures both satisfaction and expectations. Because they are constructed for each patient, Avatar’s surveys highlight the relationship between the provider and patient, yielding confidence in the data collected.
“Froedtert & Community Health is committed to providing exceptional service to every patient it serves in the community. Avatar International is proud to be the partner selected to assist Froedtert & Community Health in achieving this commitment,” said Avatar CEO David Medvedeff, Pharm.D., MBA. “Avatar will provide the detailed, actionable information needed to assist Froedtert & Community Health achieve its goal of exceeding patient expectations.”
About Froedtert & Community Health
Froedtert & Community Health is a regional hospital system made up of Froedtert Hospital, Milwaukee; Community Memorial Hospital, Menomonee Falls; St. Joseph’s Hospital, West Bend; and West Bend Clinic. Joining the capabilities of an academic medical center affiliated with the Medical College of Wisconsin, two community hospitals and a primary care and multi-specialty clinic, Froedtert & Community Health delivers highly coordinated, cost-effective healthcare to residents of southeastern Wisconsin and beyond. In 2009, combined adult patient admissions for the three hospitals exceeded 39,700. For more information, visit froedtert.com, communitymemorial.com and stjosephswbclinic.com.
About Avatar International
Avatar (www.avatar-intl.com), a research and consulting group based in Orlando, Fla., specializes in Evidence Based Intelligent Surveys and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. In addition to conducting surveys, Avatar also actively engages healthcare providers in process improvement, including training in service quality. Avatar serves healthcare organizations nationally, including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations.