ASQ Offers Free “Baldrige in Healthcare” Webinars
Three-part series highlights one healthcare system’s journey to excellence.
Milwaukee, WI, October 5, 2009 — ASQ (American Society for Quality) is offering a three-part “on-demand” webinar series that spotlights one healthcare organizations’ use of the Malcolm Baldrige Performance Excellence Criteria to drive organizational transformation. The webinar series complements the recently published book Journey to Excellence: How Baldrige Health Care Leaders Succeed, and is accessible in ASQ’s Knowledge Center at http://www.asq.org/knowledge-center/baldrige/index.html.
The Malcolm Baldrige National Quality Award is the nation’s highest honor for quality and performance excellence in the categories of healthcare, manufacturing, service, small business, education and nonprofit organizations.
These three “on-demand” webinars, each with over an hour of practical information, showcases how Baldrige helps organizations address the challenges facing healthcare today. In addition, the content helps to identify the recognizable stages and common pitfalls in the journey to excellence using the Baldrige framework. Leaders from 2008 Baldrige Award-winning Poudre Valley Health System, a regional network of healthcare services for the people of northern Colorado, southern Wyoming and western Nebraska, share their perspectives and learning about the Baldrige process.
Each webinar is moderated by Journey to Excellence authors Kate Goonan, M.D., executive director, MGH Center for Performance Excellence, and Joe Muzikowski, senior consultant, MGH Center for Performance Excellence.
Webinar Series – Part 1: Features Rulon Stacey, president and CEO, Poudre Valley Health System, who discusses the leadership role in the selection and implementation of the Baldrige improvement model.
Webinar Series – Part 2: Features Priscilla Nuwash, director, Process Improvement, Poudre Valley Health System, in a discussion on how they communicated the vision of Baldrige within the organization and created a framework for improvement and excellence.
Webinar Series – Part 3: Features William Neff, M.D., chief medical officer, Poudre Valley Health System, who explains how they engaged their physicians as partners in the process, resulting in improved teamwork, reduced turnover and ultimately better patient care.
Journey to Excellence: How Baldrige Health Care Leaders Succeed is based on several years’ study of the nine Baldrige Award winners from healthcare. It describes how these organizations approached their Baldrige journey and what other healthcare leaders should do to reap similar benefits. It is published by ASQ and is available by visiting The ASQ Store. To join the healthcare quality conversation, follow us on Twitter @ASQHealthcare.
About ASQ
ASQ, (The American Society for Quality) www.asq.org, has been the world’s leading authority on quality for more than 60 years. With more than 85,000 individual and organizational members, the professional association advances learning, quality improvement and knowledge exchange to improve business results and to create better workplaces and communities worldwide. As a champion of the quality movement, ASQ offers technologies, concepts, tools and training to quality professionals, quality practitioners and everyday consumers. ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, Wis., ASQ is a founding sponsor of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator, and also produces the Quarterly Quality Report.