patient safety quality healthcare

Combating Workplace Violence in Healthcare

Thursday, August 20, 2015
12:00pm – 1:00pm CT

According to the Bureau of Labor Statistics, those who work in healthcare and social assistance settings are five times more likely to be victims of nonfatal assaults or violent acts than the average worker. The number of reported incidents is on the rise in healthcare and begs the question, what can we do to create healthier and safer work environments not only for staff but visitors and patients?

Join Clarity Group for a free webinar on August 20th as we explore violence in the healthcare workplace and address the need for action plans that can help healthcare professionals prevent and respond to violent situations. The webinar will cover:

  • The current state of workplace violence in healthcare
  • Techniques and strategies to mitigate and prevent violence in healthcare organizations
  • The elements of an active shooter response plan

Speaker: Heather Annolino, RN, MBA, CPHRM, Director, Risk-Quality-Safety Consulting Services, Clarity Group, Inc.

The Reimbursement Game Is Changing

Tuesday, April 21, 2015
12 pm EDT

Q-CentrixQuality plays an integral role in how hospitals gain reimbursement. And for quality departments, it has become a complex game of avoiding penalties and earning incentives. The key to any game with this many obstacles is to Be Prepared. Learn common healthcare quality obstacles and how to prepare.

Learn the best ways to avoid common healthcare quality obstacles, including:
» Technology restraints
» Workforce management obstacles
» Misunderstanding what’s next in the market

Download the Infographic

Q-Centrix Reimbursement Game Infographic

Free Webinar: April 21, 2015, 11 am

Be sure to register for our webinar April 21. We've asked leaders in technology, product development, and clinical services to discuss the technology implications of recent regulation changes.

Russell ReasRussell Reas, Vice President, Technology
Russell Reas has built and maintained various groundbreaking technologies. At Q-Centrix, he led the development of the first healthcare quality information system. Prior to Q-Centrix, Russell developed the first dashboard technology for concurrent review of hospital patient files. At Princeton Review, Russell oversaw the implementation and maintenance of live accounts. He has an MS in Computer Science from University of California, San Diego and a BA in cognitive science from University of California, Berkley.

Jean FreemanJean Freeman RN, Vice President, Client Services
After 30 years in healthcare quality, Jean manages a workforce of more than 600 quality information specialists dedicated to improving hospital outcomes through surveillance, abstraction, analysis and improvement. Prior Q-Centrix, Jean promoted the use of quality improvement methodology to improve clinical and process outcomes for Texas and Ohio regional hospitals while working for their respective Quality Improvement Organization (QIO). She was instrumental in developing a concurrent intervention model used to assist hospitals in impacting performance on core measure indicators while the patient is still in the hospital Jean also served as a quality coach for process improvement projects within medical practices to increase the quantity of current data in the organization’s diabetic registry. She received her nursing degree from Northeast Mississippi Junior College, Booneville, MS and became a Certified Professional in Healthcare Quality (CPHQ) shortly thereafter.

Brian FoyBrian Foy, Vice President, Product Development
Brian Foy spent most of his career with strategic accountability for software applications in the health information technology (HIT) space. At TransUnion Healthcare and later, at Altegra Health, Brian led a Healthcare Analytics application through an acquisition while overseeing the addition of key quality reporting and care management features. At Blue Cross Blue Shield of Illinois (HCSC), Brian oversaw the implementation of a care and condition management reporting system, which fulfilled a key gap in that company’s care management product offering. Brian has an MA in Health Services Administration from Xavier University in Cincinnati, OH, and a BA in Economics from Ohio University in Athens, OH.


Patient Safety Organizations:
Protection, Empowerment & Collaboration

Wednesday, October 22, 2014
12:00 pm – 1:00 pm CDT

Patient Safety Organizations: Protection, Empowerment & CollaborationHas patient safety improved in the past 15 years? That is the big question roaring through healthcare right now. Whether you agree or disagree, there is always more we can do. So the real question is, how do we move forward? The answer is with a Patient Safety Organization (PSO).

Often times, healthcare providers are concerned about reporting patient safety events because of fears of liability and the punitive measures that frequently accompany a medical error. A PSO, though, mitigates these fears and encourages the sharing of patient safety data; this information is protected and privileged from discovery, confidential from disclosure and is not a function of disciplinary measures. This means that fear is no longer an issue and data can be used for the purpose of improving quality and safety. Healthcare providers and PSOs use reported information to truly focus on uncovering the underlying causes of patient safety events and identifying ways to prevent them.

Recently, PSOs have gained considerable attention from many sectors of healthcare, and participation is certain to increase in the coming years. Join Clarity PSO for this free webinar as we explore the PSO program and discuss how every provider setting can benefit from it. The goals of the webinar are to:

  1. Provide the framework for how the PSO program is structured
    1. Why it exists
    2. How it applies to quality and safety
    3. How it applies to various provider settings
  2. Describe how the use of this program has or can advance care delivery
  3. Outline the future of PSO application
    1. Safety analysis and surveillance
    2. Healthcare reform

Speaker: Tom Piotrowski, RN, MSN, CSSGB, Executive Director, Clarity PSO

Infection Prevention through Proper Hand Hygiene:
The Need for Higher Standards & New Technologies
October 23, 2014 at 11AM EDT & October 23, 2014 2PM EDT

Arm yourself and protect your patients by learning about higher clinical standards for hand hygiene and their importance, the first-hand impact of an HAI on a patient, and one health system's experience with electronic hand hygiene monitoring as part of their infection prevention program.


Dr. Didier Pittet from the World Health Organization will present the Five Moments of Hand Hygiene and why they are so crucial in the healthcare setting   Didier Pittet
Ellen Hargett will share her experience of contracting an HAI while being cared for at the facility where she worked   Ellen Hargett
Connie Steed, Director of Infection Prevention at Greenville Health System, will discuss how she and her team are working to increase hand hygiene compliance and improve patient safety   Connie Steed

Bonus! All attendees will recieve a copy of the book Clean Hands Save Lives, co-authored by Dr. Pittet.Clean Hands Save Lives

Register Today:
October 23, 2014,

Register Today:
October 23, 2014,


An IC Check-Up

Please register for Strategies to Manage Hospital Acquired Conditions Reporting in an ACA World - An IC Check-Up on Sept 9th, 2014 1:00 PM CDT at:

With the August 1 Final Rule announcement by CMS, it’s time we had an Infection Control check-up from our IC expert:

Brian Foy, Vice President, Product Development, Q-Centrix:
Foy spent most of his career with strategic accountability for software applications in the health information technology (HIT) space. At TransUnion Healthcare and later, at Altegra Health, Brian led a Healthcare Analytics application through an acquisition while overseeing the addition of key quality reporting and care management features. At Blue Cross Blue Shield of Illinois (HCSC), Brian oversaw the implementation of a care and condition management reporting system, which fulfilled a key gap in that company’s care management product offering. Brian has an MA in Health Services Administration from Xavier University in Cincinnati, OH, and a BA in Economics from Ohio University in Athens, OH.

Brian will explain recent changes to Federal rules and its impacts on everyday IC preventionists. Then, the team will outline some of the experienced and expected challenges faced by industry partners and their solutions.

Some of the challenges addressed within this webinar will include:
1. Case backlogs
2. Turnover
3. Data and documentation
4. Training
5. The “many hats” effect

The Issue:
The FY 2015 hospital payment rule coming August 1, 2014 will finalize the general framework for the Hospital-Acquired Condition (HAC) Reduction Program for the FY 2015 implementation. Under the HAC Reduction Program, hospitals that rank in the lowest-performing quartile of hospital-acquired conditions will be paid 99 percent of what otherwise would have been paid under IPPS, beginning in FY 2015.

The Metrics:
In the first year of the program, FY 2015, CMS will use measures that are part of the IQR program. The HAC measures will consist of two domains of measure sets.

Domain 1 will include the Agency for Health Care Research and Quality (AHRQ) composite PSI #90. This measure includes the following indicators:

• Pressure ulcer rate (PSI 3);
• Iatrogenic pneumothorax rate (PSI 6);
• Central venous catheter-related blood stream infection rate (PSI 7);
• Postoperative hip fracture rate (PSI 8);
• Postoperative pulmonary embolism (PE) or deep vein thrombosis rate (DVT) (PSI 12);

After registering, you will receive a confirmation email containing information about joining the webinar.

The Building Blocks for Population Health Management: Real-Time Clinical Surveillance and Clinical Performance Benchmarking

Fiona McNaughton, Dir. Product Management, Truven Health AnalyticsPresenter: Fiona McNaughton, Dir. Product Management,
Truven Health Analytics
Tuesday, June 17 2014 — 1:00 PM - 3:00 PM EDT

In today’s healthcare environment, there is increasing pressure to improve outcomes, reduce costs, and maximize reimbursements for patient care. To achieve sustainably and future growth, there is a need to strategically and tangibly integrate your organization’s overall quality initiatives with the ability to affect change at the point of care.
By bringing together clinical performance benchmarking and reporting solutions with real-time, enterprise-wide clinical surveillance, your staff can improve patient outcomes today and create a strong foundation for the population health of your community in the future.

  • Set goals and identify areas for clinical improvement
  • Use CDS surveillance rules to identify at-risk patients
  • Apply evidence based practices to take the appropriate clinical interventions
  • Analyze performance and measure outcome improvements

Learn more about the building blocks for population health management, real-time clinical surveillance and clinical performance benchmarking, during this live webinar. Register Now!

Maximizing SBAR in a world of new processes and technology

A PerfectServe Educational Webinar
Tuesday, May 20 at 1 PM ET

PerfectServe invites you to join a free, one-hour educational webinar on the communication technique SBAR (Situation, Background, Assessment, Recommendation).

Hear from Doug Bonacum, patient safety expert of Kaiser Permanente who adapted SBAR for healthcare more than 10 years ago, on how the structured and standardized communications strategy is still as valuable as ever to fostering a culture of patient safety.

Doug Bonacum Doug Bonacum, MBA, BS, CPPS
  • Vice President, Quality, Safety, and Resource Management for Kaiser Permanente
  • Board of Directors for the National Patient Safety Foundation
  • Faculty for the Institute for Healthcare Improvement Patient Safety Executive Program
  • Named one of “50 Experts Leading the Field of Patient Safety”  in 2013 by Becker’s Hospital Review

Register now:

PerfectServe Ask the Expert Webinar

with Alan Rosenstein, MD -
A multidirectional approach to improving communication of the healthcare delivery team

January 22, 1-2 PM EST

Alan Rosenstein, MDThis educational webinar, sponsored by PerfectServe, will feature healthcare communication and behavioral expert Alan Rosenstein, MD. With over 40 years of experience and more than 140 nationally recognized publications, Dr. Rosenstein will share:

  • How strong communication is directly linked to patient satisfaction, improved quality and safety
  • Strategies to better understand the five key steps of improved communication including awareness, understanding, collaboration, support and intervention
  • How to overcome the specific obstacles to physician/nurse communication challenges
  • How to develop the right tools, processes and culture to champion the cause

Join this free webinar and uncover key steps healthcare organizations can take to improve communication skills for everyone on the health delivery team.

Register now!



Managing Risk in Ambulatory Settings – Building Awareness through an Early Warning System

Thursday, November 21, 2013 @ 12:00pm CST

The terms “continuum of care” and “integrated healthcare delivery” are not new … but the healthcare arena is starting to feel the impact of each of these concepts. In the context of Accountable Care Organizations and other provider organizations, these terms take on the meaning of resource configurations designed to make the best use of the “Value Based Reimbursement” model under healthcare reform. In the context of risk-quality-safety (RQS) management, these terms can conjure up both anxiety and anticipation; anxiety from the knowledge that, in reality, most healthcare systems have not truly or fully managed RQS across the entire delivery system, and anticipation that these new configurations might signal an opportunity to do just that.


During this webinar, we will look at the components of Ambulatory Safety Management and discuss a process that can help create a reporting culture within ambulatory settings that results in an “Early Warning System” for potential RQS issues.


This webinar will help attendees:


  • Describe the areas of allegations of medical malpractice associated with physician office practice and ambulatory settings
  • Identify events and situations that can signal potential for adverse events to arise
  • Identify the characteristics of a program to implement an Early Warning System in the office practice and other ambulatory settings


Heather Annolino, RN, MBA, CPHRM
Director, RQS Consulting Services
Clarity Group, Inc.


Tom Piotrowski, RN, MSN, CSSGB
Executive Director
Clarity PSO

To register, click here.



Megan Schramm

Megan K. Schramm, BBA, RN, CNOR, RNFA
Healthcare Solutions Consultant, Kronos

When it comes to the ACA, do issues like cost-containment, reduction of HACs, quality-focused reimbursements, and re-admissions have you questioning how your organization will meet these demands?

If so, you're not alone, and an upcoming Kronos webinar can help you navigate these changes.

Register now for "How Will Your Workforce Strategy Meet the Demands of Health Care Reform?" which will be held on September 12 at 2:00 p.m. ET.

  • Current trends in Health Care Reform, and what demands they are placing on healthcare organizations
  • Four key areas hospitals and healthcare organizations must focus on
  • Steps to meet safe staffing requirements and deliver positive patient outcomes
  • How to efficiently utilize resources and improve fiscal behavior
  • Methods to provide nursing with actionable data to make real-time, informed decisions

To learn how to help meet these goals, I invite you to register for this exclusive webinar.


Susan M. Reese, MBA, RN, CPHIMS
Chief Nurse Executive
Kronos Incorporated

To register for the webinar please visit —


A CEO’s Keys to Success:
Creating Value through
the Pursuit of Perfect Quality & Safety

  Paul O'Neill

Paul H. O'Neill,
Non-Executive Chairman,
Value Capture LLC

Paul O'Neill was the 72nd
Secretary of the U.S. Treasury,
serving from 2001 to 2002.
He was the Chairman and CEO
of Alcoa from 1987 to 1999
and retired as chairman
at the end of 2000.

UL, a world leader in advancing safety, in collaboration with Value Capture LLC, is pleased to provide an educational webinar event for hospital CEOs and executive management featuring Paul O’Neill. Mr. Paul H. O’Neill, the former Secretary of the U.S.Treasury and CEO of Alcoa, presents his views on the need for executive leaders to pursue perfect quality and safety outcomes in hospitals. Mr. O'Neill led Alcoa to become the safest workplace in the world, while increasing its market capitalization by more than 800%.

Watch this complimentary webinar and learn how you can lead transformational change at your hospital. You will gain insight on how to develop and implement a lean healthcare framework for your organization through which the pursuit of perfect safety for patients and staff, can result in greatly improved financial value and a significant reduction in medical errors. Mr. O’Neill discusses specific case studies of hospitals that have used a value-based strategy to greatly increase operational performance and overall patient satisfaction.

Please click here to watch this on-demand webinar, produced and sponsored by UL. (



ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine