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Ridgeview Rehab Specialties Reduces No-Show Rate by 12.6%

For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations, many of Ridgeview’s patients would forget about their  appointments or experience last minute conflicts and never reschedule.

Ridgeview realized that it could use new technology — specifically text messaging — to keep patients engaged and have fewer no-shows. After comparing vendors, Ridgeview Rehab Specialties chose to implement PerfectServe’s patient and family communication platform to improve patient engagement and reduce the no-show rate.


Over a two-year period, Ridgeview Rehab Specialties
reduced its no-show rate by 12.6% and estimates its total revenue recovery from 2016 to 2018 to be $138,600.

Find out how in this free Case Study!

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