Post-Discharge Call Programs
Improving Satisfaction and Safety
For patients coming home from the hospital after surgery, an emergency department (ED) visit or any other inpatient stay, the change in location has both positive and negative possibilities. On one hand, because the patient is returning to familiar surroundings and routines, recovery may be easier. On the other hand, it may be harder.
The National Patient Safety Foundation has awarded grants totaling
$200,000 to support new research in patient safety. The grants will
fund projects led by Elizabeth Cox, MD, PhD, of the University of
Wisconsin School of Medicine and Public Health, and by Gordon Schiff,
MD, of Brigham and Women’s Hospital/Harvard Medical School.
Real-time Locating System (RTLS) from Versus Technology, Inc. for emergency department real-time patient flow
management across its Church and Finch Street locations in Weston and
Downsview, Ontario. Between the two locations, HRRH operates
approximately 550 in-patient beds.
Forerun, Inc., announced a collaboration agreement with Emergency
Medicine Physicians (EMP) Ltd. to develop a physician-focused
documentation system for emergency departments (EDs) nationwide that
are staffed by physicians of EMP and Emergency Physicians Medical Group
(EPMG). Forerun is a clinically-focused healthcare IT company that builds and
hosts custom designed solutions to improve the patient experience,
quality of care and economics of emergency care for hospitals. EMP is a
leading provider of emergency medical services for healthcare
organizations throughout the U.S.
satisfaction scores are considerably lower over the months of January,
February and March. According to Press Ganey Associates, a major factor
for the decline in patient satisfaction is because of the “winter
and services provider of data management, decision support analytics,
and clinical business intelligence solutions, to service and administer
the online Leapfrog Hospital Survey. The Survey annually collects
safety, quality, and efficiency data from over 1200 hospitals across
the country and then publicly reports results online
The Canadian government agency Health Canada issued a reminder to hospitals
last fall on the risk of entrapment of patients in hospital beds. This
notice raises again what should by now be a well known hazard.
Press Ganey Associates, Inc. has added three new solutions to its
portfolio of products and services designed to help clients improve
their quality and their operational and financial performance.
Common Formats Version 1.1 is now available and replaces Version 1.0.
Nearly one million patient-safety incidents occurred among Medicare
patients over the years 2006, 2007, 2008, a figure virtually unchanged
since last year’s annual study of patient safety by HealthGrades, the
leading independent healthcare ratings organization. In all, the
incidents were associated with $8.9 billion in costs.