patient safety quality healthcare

White Papers

To download a PDF of a white paper please click on cover images and fill out the brief information form.

Improving clinical communications at Dignity Health’s St. Joseph’s Medical Center

PerfectServe - Improving clinical communications at Dignity Health’s St. Joseph’s Medical CenterEffective communications within and among the care team are essential to safe, high quality care, efficient care coordination and access management. PerfectServe provides healthcare’s only comprehensive and secure communication and collaboration platform to unite physicians, nurses and other care team members across the continuum and facilitate timely interaction among them. The company engaged Maestro Strategies for an independent, third party evaluation of its impact on hospital operations. This paper examines the experience of St. Joseph’s Medical Center of Stockton, California. Multiple benefits were identified, such as enhanced patient throughput, improved clinical outcomes and patient satisfaction related to quietness scores.


 Building Immunity to Pests

Health Care Facilities
are Not Immune to Pests

Building Immunity to PestsThe level of hygiene and structural maintenance in health care facilities is certainly higher than most commercial structures. Solid sanitation programs and building integrity help reduce pests. However, health care facilities are not immune to the problem of urban pests. Pests can be introduced via patients, visitors, employees and product deliveries. They can also enter structures through the smallest of cracks despite the best of building designs. Even though pests may not be preventable, there are some things that will help reduce the likelihood of problems. Understanding the pest and their behavior is one of the steps to take toward prevention.


Embracing Patient Safety Culture

Embracing Patient Safety Culture“Safety culture” refers to the behaviors and attitudes of a group or individual. This is an important term in healthcare as the safety culture of organization has a direct impact on patient care. Many, however, do not really understand its impact or know how to achieve a positive safety culture putting our patient at risk.

In a new white paper series, Clarity PSO explores safety culture from a healthcare perspective and provides a pathway in which to navigate the current programs and tools available for patient safety. 
The first white paper starts with the basics to better understand what makes an effective culture of safety; this includes defining patient safety and safety culture and reviewing the history and current state of these two areas.


Is the Answer to Enhanced Patient Safety Hiding in Plain Sight?
The Transformation of “Incident Reporting"

Is the Answer to Enhanced Patient Safety Hiding in Plain Sight? The Transformation of “Incident ReportingWe all have these systems, whether paper or electronic, that are supposed to capture incidents that can lead to and/or have resulted in patient harm. Most of these systems can do this, but many will agree that there is something missing – something important – when it comes to whether or not these systems actually enhance patient safety.

We cannot just track incidents anymore; we need to make this an organization-wide process where we build awareness, which leads to intervention, and results in changes that can be seen and monitored. In this white paper, we discuss the transformation of traditional “incident reporting” into an integrated patient safety management system and offer a path to achieve this transformation.


What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.


Three Ways Mobile Communications Can Simplify a Nurse’s Life

A Look At Common Nursing Workflows - an eBrief from Amcom

Three Ways Mobile Communications Can Simplify a Nurse’s LifeNursing is a tough job that is constantly evolving. From the days when nurses counted drips per minute when hanging an IV bag, technology has changed a lot of workflows. And there is still room to improve many common processes. In this eBrief we look at using communication and mobile devices to simplify three specific workflows – telemetry monitoring, nurse call response, and preventing patient falls.



Improving patient safety is one of the most urgent issues facing healthcare today. Patient Safety and Quality Healthcare (PSQH) taps experts in the field for the latest news, science, research and opinion. Covering a broad range of safety and quality topics, PSQH is a pertinent source of information for patients, clinicians, patient safety officers, risk managers, business leaders, policy makers, educators and commercial vendors working in all healthcare settings.

Your White Paper or Case Study posted on will be exposed to this ever-growing community of healthcare professionals.

  • Promoted in the PSQH e-Newsletter for three months.
  • Promoted in the Patient Safety and Quality Healthcare magazine.
  • Web site banner promoting White Paper or Case Study for three months.
  • Measurable results — monthly report on downloads.
  • Readers able to forward via e-mail.
  • Permanent position in the archives at

  • Reach over 5,000 PSQH e-Newsletter subscribers
  • Over 60,000 page views per month
  • Over 25,000 visitors per month

PDF file plus a 100-word executive summary.

To learn more contact Ryan Vincent at This email address is being protected from spambots. You need JavaScript enabled to view it. or 248-342-7724.

This e-mail address is being protected from spambots. You need JavaScript enabled to view it



ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine