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What Early CG-CAHPS Results and Data Are Telling Us
HealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.
Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.
Three Ways Mobile Communications Can Simplify a Nurse’s Life
A Look At Common Nursing Workflows - an eBrief from Amcom
Nursing is a tough job that is constantly evolving. From the days when nurses counted drips per minute when hanging an IV bag, technology has changed a lot of workflows. And there is still room to improve many common processes. In this eBrief we look at using communication and mobile devices to simplify three specific workflows – telemetry monitoring, nurse call response, and preventing patient falls.
Risk-Quality-Safety Beyond the Traditional Hospital Setting — The Time for Awareness is Now
While focusing on patient safety is not a new concept, until recently, many healthcare providers have primarily concentrated their efforts on creating safer hospitals. Due to the Affordable Care Act, healthcare delivery systems are becoming more complex and there is a movement toward tying payment to coordinated care efforts. These dramatic shifts are forcing healthcare providers to broaden their patient safety efforts and go beyond the traditional hospital setting.
This white paper focuses on the need for healthcare provider’s to implement more integrated risk-quality-safety management strategies within ambulatory settings and across the entire system of care.
A Quick Look at “Convenient Care Clinics” from a Risk-Quality-Safety (RQS) Perspective
As the popularity of walk-in retail health clinics or "convenient care clinics" continues to grow, it is important that we understand the impact these facilities have on the population and the healthcare industry. Studies estimate that the number of retail clinics will increase by more than 100% by the end of 2015 and with numbers like these, it is clear that they are here to stay.
This white paper identifies ways retail clinics can contribute to patient safety improvement as well as some of the risk-quality-safety concerns we need to address in order for them to become a valued partner in the healthcare delivery landscape.
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