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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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SPONSORED EVENT LISTINGS

April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

I-Flow, LLC, a Kimberly-Clark Health Care Company and manufacturer of the ON-Q Pain Relief System, has announced a new service for hospitals designed to reduce reliance on narcotics for post-surgical pain management and improve both the quality of care and financial outcomes.

I-Flow, LLC, a Kimberly-Clark Health Care Company and manufacturer of the ON-Q Pain Relief System, has announced a new service for hospitals designed to reduce reliance on narcotics for post-surgical pain management and improve both the quality of care and financial outcomes.

The ON-Q Take ACTION (Avoiding Complications Through Initiatives to reduce Overutilized Narcotics) program is an integrated, step-wise approach to help hospitals implement alternatives to opioids for post-surgical pain management. Until recently, post-surgical pain was primarily treated with narcotics, which data overwhelmingly suggest may pose risks of addiction and may cause undesirable side effects, longer hospital stays, unnecessary readmissions and increased potential for adverse drug events. These unwelcome side effects can have a significant impact on healthcare costs and can contribute to poor patient satisfaction. By combining financial assessments, best practice recommendations, innovative technology and outcomes measurement, the ON-Q Take ACTION program may help to reduce or eliminate unnecessary exposure to narcotics, improve post-surgical pain scores and decrease the overall cost of care.

“With increasing focus on minimizing excess cost, improving patient satisfaction and avoiding readmissions, it’s essential for hospitals to explore alternatives to the standard narcotic treatment for post-surgical pain management,” said Mark Kem, Principal, KEM Healthcare Solutions, LLC. “Non-narcotic solutions, supported by clinical research and outcomes, assist physicians and other care providers in managing their patients’ pain with fewer side effects, which also contributes to faster recovery times and shorter hospital stays.”

Using a hospital’s own data, ON-Q Take ACTION can demonstrate the quality and financial improvements resulting from adoption of a non-narcotic pain management system. These improvements help hospitals align with many of healthcare reform’s quality improvements, such as increased patient safety and overall cost reduction. The program includes:

-        A financial assessment to estimate potential savings

-        Implementation of the ON-Q Pain Relief System

-        Outcomes measurement

-        Personalized staff training and education

-        Documentation and change management support 

A key component of the ON-Q Take ACTION program is the use of the ON-Q Pain Relief System, a single-use, portable pump that delivers an automatic and regulated flow of local anesthetic through a specially designed catheter inserted near the patient’s surgical site or in close proximity to a peripheral nerve. ON-Q reduces the reliance on narcotics to relieve pain following surgery, reduces many narcotic-related side effects and helps patients recover faster after surgery with less pain.

“Healthcare reform has created an economic and quality balancing act, forcing physicians and hospitals to reexamine their purchasing decisions for post-surgical pain management,” said Price St. Hilaire, Global Director of Marketing, I-Flow, LLC. “Through the ON-Q Take ACTION program, we are able to address both the clinical and financial goals of hospitals by providing advanced technology, valuable insight and advice from experts who understand the needs of physicians and patients.”

SPONSORS

ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine