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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
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Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

September/October 2010

AHRQ

Patient Safety and Medical Liability Reform: Putting the Patient First

Recent research shows a significant correlation between the frequency of adverse events and malpractice claims (Greenberg, et al, 2010). Meanwhile, information from patient satisfaction surveys and patient experiences of care have been shown to predict malpractice risk (Fullam, et al, 2009). The rationale behind a new initiative President Obama announced last year builds on the connections between patient safety and medical liability by testing models to enhance patient safety, fairness, and communication.

Eliminating or reducing the risks and hazards in the delivery of care should yield safer care and potentially reduce medical liability claims. President Obama underscored that theme in his address to Congress on September 9, 2009, when he announced his health insurance reform proposals.

I don’t believe malpractice reform is a silver bullet, but I’ve talked to enough doctors to know that defensive medicine may be contributing to unnecessary costs. So I’m proposing that we move forward on a range of ideas about how to put patient safety first and let doctors focus on practicing medicine.

This effort advanced in June when the Agency for Healthcare Research and Quality (AHRQ) allocated $23 million in grants to support efforts by states and health systems to create or implement and evaluate patient safety approaches and medical liability reforms. An additional $2 million was allocated to evaluate the overall knowledge that is gained from this initiative. The grants test models that:  
•    put patient safety first and work to reduce preventable injuries;
•    foster better communication between doctors and their patients;
•    ensure that patients are compensated in a fair and timely manner for medical injuries, while also reducing the incidence of frivolous lawsuits; and
•    reduce liability premiums.

Many of the grants in this initiative, the largest federal investment of its kind, focus on reducing harm and medical liability in healthcare settings. This approach is of particular interest for patient safety and quality improvement officers, medical directors, and providers working on the front lines of patient care. Just as previous AHRQ grants and programs help healthcare providers improve care quality today, the approaches being tested under this initiative may provide healthcare organizations and states with approaches that can improve patient safety and lower medical liability claims in the future.

The Patient Safety and Medical Liability Disconnect
Despite the national attention that was given to patient safety in the Institute of Medicine (IOM) report, To Err Is Human, the problems associated with injury and harm due to process of care persist. More than 15% of patients receiving hospital care are harmed by the process of care they receive (National Healthcare Quality Report, 2009).

The U. S. medical liability system is designed both to compensate patients who suffer injury because of medical negligence and to reduce the likelihood of patients being harmed in the future (Hellinger, et al., 2009). Yet the system has not performed adequately on these goals. Only 22 cents of every dollar spent settling a medical liability claim is spent on compensating patients, studies show (Rubin, et al, 2007).
Patients who are seriously harmed from the process of care often wait for years before receiving compensation. Meanwhile, many physicians believe medical liability concerns force them to order unnecessary tests and practice so-called defensive medicine. There is also varied experience with local and state patient safety and medical liability reform efforts. Disagreement also exists over solutions to fix the problems (Hellinger, et al., 2009).

The most significant concerns revolve around patient safety, the impact of medical liability on healthcare costs, provider access to liability coverage, and the administrative burden of litigation. To address these areas, states and health systems have implemented or considered reforms including full disclosure/early-offer programs, monetary caps on damage awards, and pre-trial screening panels.
However, AHRQ researchers reviewing the impact of these approaches found “little solid evidence” about the impact of medical liability reforms on the cost of care and even less information about the impact of these reforms on patient safety (Hellinger, et al, 2009).
Furthermore, the medical liability system may actually hamper progress on patient safety by dissuading physicians from disclosing and examining the root causes of medical errors (Studdert, et al, 2004).

Linking Patient Safety and Medical Liability Solutions
The goal of the Patient Safety and Medical Liability Reform Initiative is improving the overall quality of healthcare by making patient safety the primary goal. In doing so, the effort aims to connect medical liability to patient safety and quality, while bridging the differences that highlight the punitive and individualistic approach of tort law with the non-punitive, systems-oriented approach embraced by the patient safety movement.

The programs under the initiative acknowledge limitations of the current medical liability system. Among the 20 grants, some support the development of state-endorsed evidence-based care guidelines, the promotion of transparency and enhanced communication between providers and patients, and early disclosure and offers of prompt compensation.

The goals of other grants include:
•    Filling the evidence gap regarding the impact of patient safety and litigation rates of programs aimed to enhance communication, transparency, and event disclosure. The same grant will evaluate the impact on medical liability and patient safety of extending an existing events disclosure program from an academic hospital setting to community hospitals.
•    Reviewing the use of a disclosure and compensation model, which promptly informs and compensates injured patients and families. The effort also sets out to identify best practices for using disclosure to improve patient safety and disseminating best practices to serve patients’ needs.
•    Improving patient safety and empowering patients to participate in their care by developing and implementing patient-friendly shared decision-making tools and processes for patients undergoing orthopedic surgery.
•    Protecting obstetrical and surgery patients from injuries caused by providers’ errors and reducing the cost of medical malpractice through the use of an expanded court-directed alternative dispute resolution model currently used in New York State courts.
•    Engaging clinicians, patients, malpractice insurers, and the Massachusetts State Department of Public Health to ensure more timely resolution of medical errors that occur in outpatient practices and improve communication in all aspects of care.

Building on a Strong Foundation
AHRQ has a robust track record of encouraging the implementation of safe practices in healthcare facilities and organizations, as well as producing and disseminating tools and resources to support safe practices.

AHRQ and the Department of Defense (DoD), for example, developed an evidence-based curriculum and training support for teamwork improvement called TeamSTEPPS. Improved teamwork has been shown to decrease the incidence of injury and reduce medical liability claims in labor and delivery units. (Mann, et al, 2006). Simulation used in conjunction with improved teamwork has shown to make dramatic improvements, especially in high-risk areas such as labor and delivery.

Another proven patient safety program funded by AHRQ, the Keystone Project, is being expanded on a national basis. Keystone helped 100 Michigan intensive care units reduce the rate of bloodstream infections from intravenous lines by two-thirds within 3 months—and sustained those large reductions for 5 years. The project will allow hospitals in 50 states to reduce bloodstream and other healthcare-associated infections that endanger patients in ICUs and other units.

Meanwhile, AHRQ has played a major role in supporting the work of Patient Safety Organizations. PSOs, authorized under the Patient Safety and Quality Improvement Act of 2005, improve quality and safety through the collection and analysis of data on patient events. They provide privilege and confidentiality to providers and healthcare organizations reporting those events.

Conclusion
The Patient Safety and Medical Liability Initiative builds on the experiences and insights of these and other efforts. We are optimistic that the AHRQ-funded projects will produce measurable improvements in safety for patients and help bring rationality and fairness to our medical liability system. Projects will be rigorously evaluated to develop the evidence base that will inform long-term solutions to the medical liability problem, and to help healthcare organizations implement beneficial reforms.

A decade following our national awakening to the magnitude of the patient safety crisis, solutions that emphasize improvements in processes of care and the safety of each patient may finally be in sight.

Carolyn Clancy is director of the Agency for Healthcare Research and Quality, Rockville, Maryland. She is a general internist and holds an academic appointment at George Washington School of Medicine in Washington, D.C. She may be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it. .

References
Agency for Healthcare Research and Quality. (2009). National health quality report. Available at: http://www.ahrq.gov/qual/
qrdr09.htm
Accessed July 27, 2010.
Fullam, F., Garman, A. N., Johnson, T. J., & Hedberg, E. C. (2009). The use of patient satisfaction surveys and alternative coding procedures to predict malpractice risk. Medical Care, 47(5), 553-559.
Greenberg, M. D., Haviland, A. M., Ashwood, J. S., & Main R. (2010). Is better patient safety associated with less malpractice activity? Evidence from California. RAND Institute for Civil Justice.
Hellinger, F. J., Encinosa, W. E., (2009, December). Review of reforms to our medical liability system, Available at http://www.ahrq.gov/qual/liability/
reforms.htm
. Accessed July 15, 2010.
Institute of Medicine (IOM). (2000). To err is human: Building a safer health system.
L. T. Kohn, J. M. Corrigan, and M. S. Donaldson (Eds.). Washington, DC: National Academy Press.
Mann, S., Marcus, R., & Sachs, B. (2006, January). Lessons from the cockpit: how team training can reduce errors on L&D. Contemporary OB/GYN.
Rubin, P. & Shepherd, J. (2007, May) Tort reform and accidental deaths. Journal of Law and Economics, 50(2), 221-238.
Studdert, D. M., Mello, M. M., Brennan, T. A. (2004). Medical malpractice. New England Journal of Medicine, 350(4), 283-292.


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