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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

Directional Dynamics, LLC previewed its innovative Wayfinding and Patient Engagement Applications for the healthcare market this month. This application, available initially on iPhone and Android devices, is part of the Directional Dynamics version 1.0 suite, to be released in Q1, 2013.

Directional Dynamics, LLC previewed its innovative Wayfinding and Patient Engagement Applications for the healthcare market this month. This application, available initially on iPhone and Android devices, is part of the Directional Dynamics version 1.0 suite, to be released in Q1, 2013.

A native smartphone application for Mapping, Wayfinding, and Patient Engagement, Directional Dynamics v. 1.0 will provide patients and visitors with compelling indoor maps of facilities, location hotspots and step-by-step directions throughout a hospital or other healthcare facility. In addition, Directional Dynamics offers indoor positioning technology to deliver real-time, turn-by-turn pedestrian navigation and other location-based services. More than just Wayfinding, Directional Dynamics also incorporates compelling patient engagement features and content, such as staff directories with click-to-call and appointment requests, health information, patient surveys, and hospital news and announcements.

"Hospitals are typically very complex structures to navigate. Getting lost can lead to late or missed appointments and ultimately decreased customer satisfaction," said Mark Green, the company's CEO and co-founder. "Our goal is to fundamentally improve the patient/visitor experience inside hospitals by making maps, directions, and other relevant information available on iPhone and Android devices."

About Directional Dynamics
Directional Dynamics was formed in 2012 by GDS, Inc. (www.gdssigns.com) to develop the leading Interactive Wayfinding and Patient Engagement Solutions for the Healthcare market. With over twenty five years experience designing Wayfinding solutions for hospitals, company co-founders Joseph Motta and Mark Green have introduced a new, revolutionary approach to Mobile Wayfinding and Patient Engagement.

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ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine