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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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SPONSORED EVENT LISTINGS

April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

The Joint Commission recently released a free monograph, “Improving Patient and Worker Safety: Opportunities for Synergy, Collaboration and Innovation,” to draw attention to the need to create a culture that focuses on both the safety of patients and the health care workers who care for them.

The Joint Commission recently released a free monograph, “Improving Patient and Worker Safety: Opportunities for Synergy, Collaboration and Innovation,” to draw attention to the need to create a culture that focuses on both the safety of patients and the health care workers who care for them.

The monograph contends that high rates of injuries and illnesses among health care workers serve as a warning that the health care environment as a whole must be transformed in order to improve safety. The monograph highlights examples of health care organization practices that address patient and worker safety simultaneously and the benefits and potential cost savings attained through collaboration between employee and patient safety departments. The monograph also identifies functional management systems and processes, strategies and tools that have been used to successfully integrate health and safety activities.

“In health care, the primary ethical imperative is ‘First, do no harm.’ Although we have traditionally applied this obligation to our patients, this monograph helps to establish it also as our obligation to those with whom we work—and to all within the health care setting,“ writes Paul M. Schyve, M.D., senior advisor, Healthcare Improvement, The Joint Commission, in a foreword to the book.

The monograph explores high reliability in health care organizations and the benefits to improving safety for both patients and workers. It describes barriers to recognizing and addressing patient and worker safety issues and suggests strategies to overcome them and make safety a priority. In addition, the monograph recommends action steps that health care organizations can take to improve safety for both patients and workers, as well as topics for future research. Work on the monograph, which was supported in part by the National Institute for Occupational Safety and Health (NIOSH), National Occupational Research Agenda (NORA) Healthcare and Social Assistance Sector Council, began with a national call soliciting effective  or innovative safety practices from a wide range of settings that address both patients and workers. These practices were related to topics such as worker and patient safety culture, worker and patient satisfaction, injury prevention, infection prevention, performance improvement and individual engagement in safety activities.

Examples of case studies on patient and worker safety that are included in the monograph are:

  • Ascension Health, St. Vincent’s Medical Center: Building a high reliability culture for patients and health care workers.
  • Atlantic Health: Securing a health system red cell program.
  • Duke Home Care: Focusing on safety in home care – the Director Safety Rounds Program.
  • Intermountain Health:  An integrated employee and patient safe handling program.
  • Kaiser Permanente Mid-Atlantic Region: Simple steps improve safety – A slip, trip, fall prevention measure.
  • Lancaster General Hospital: Voluntary Protection Program commitment to bariatric patient safety.
  • Lemuel Shattuck Hospital:  Reducing assaults in a behavioral health unit
  • University of Missouri: Caring for our own:  Clinician support following unanticipated clinical events.
  • U.S. Department of Veterans Affairs (two case studies): Building a culture of civility, respect, and engagement in the workplace. Reducing disruptive patient behavior: The behavioral threat management program.

“The breakdowns that put both patients and workers at risk are often the same. In order to truly improve health care, organizations must implement a system-wide culture of safety,” says Jerod M. Loeb, Ph.D., executive vice president, Division of Healthcare Quality Evaluation, The Joint Commission. “By identifying the causes of breakdowns and near misses, we can learn how to make a real difference.”

“Ensuring a strong and healthy workforce is critical to the nation’s health and the health of patients in health care settings,” says John Howard, M.D., director, NIOSH. “NIOSH believes that a workplace where management is fully engaged in the wellbeing of staff, minimizing hazards to workers, benefits everyone involved: employers, workers, and patients.”

Copies of “Improving Patient and Worker Safety: Opportunities for Synergy, Collaboration” and Innovation can be downloaded (Adobe PDF Reader is required) at http://www.jointcommission.org/improving_Patient_Worker_Safety/.

SPONSORS

ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine