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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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SPONSORED EVENT LISTINGS

April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

CareFusion Corp., a leading, global medical technology company, has unveiled a new preoperative cleansing program for patients that includes an industry-first, individualized reminder program that helps patients remember and follow a clinician's preoperative bathing instructions.

CareFusion Corp., a leading, global medical technology company, has unveiled a new preoperative cleansing program for patients that includes an industry-first, individualized reminder program that helps patients remember and follow a clinician's preoperative bathing instructions.

Many organizations including the Centers for Disease Control, Association of periOperative Registered Nurses, and the Institute for Healthcare Improvement's Project JOINTS Initiative recommend preoperative bathing prior to hospital admission as part of the pre-surgical process. In fact, in a recent survey of 151 surgeons, 94 percent recommended a bathing protocol to help reduce the risk of contracting a health care associated infection while in the hospital.[1] However, patient compliance with preoperative bathing at home remains low. In a study published in the September 2010 edition of the Journal of Arthroplasty, less than 14 percent of patients fully comply with a clinician's preoperative bathing instructions at home.[2]

The StartClean program drives compliance with physician bathing instructions by combining a chlorhexidine gluconate (CHG) cleanser and sponges with an individualized service that sends reminders to comply with preoperative bathing instructions via text message, email or voicemail in the days or hours leading up to a procedure. StartClean was specifically designed to support initiatives at hospitals and other points of care to drive compliance with preoperative bathing instructions.

"Quality health care delivery has always been epitomized by the essential communication between patient and caregiver," said Allan J. Morrison, M.D., MSc, FACP, FIDSA, FSHEA of Inova Fairfax Hospital.  "A recent study reinforced the power of good communication when it reported that sending text messages to parents increased the rate of seasonal child flu vaccinations compared with a single telephone reminder. [3] The StartClean program includes the use of multi-media messaging – through email, text or voicemail – to enhance the likelihood of patients completing their preoperative cleansing prior to their scheduled surgery. This is the future of health care."

The StartClean cleansing kit contains one, 4-ounce bottle of 4 percent CHG and three single-use sponges in an easy-to-open peel back package. The reminder program includes the individualized e-alerts, an easy-to-read patient education sheet available in multiple languages and supplemental online resources for health care professionals.

Health care practitioners can find more information at carefusion.com/StartClean.

SPONSORS

ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine