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Tuesday, June 17 2014
1:00 PM - 3:00 PM EDT

The Building Blocks for Population Health Management: Real-Time Clinical Surveillance and Clinical Performance Benchmarking

Fiona McNaughton, Dir. Product Management, Truven Health AnalyticsPresenter: Fiona McNaughton, Dir. Product Management,
Truven Health Analytics

Registration URL:
https://attendee.gotowebinar.com/register/2723592914253652482

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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patient safety news

Among the events I look forward to each fall, the MITSS Annual Dinner holds a special place because of the loyal and diverse community of people who gather to support and celebrate the work of Linda Kenney, Winnie Tobin, and many others who pursue the MITSS mission, to “support healing and restore hope to patients, families, and clinicians impacted by adverse medical events.” At this year’s dinner (the 11th annual), held Thurs., Nov. 29, in Boston, MITSS honored Thomas Gallagher, MD, with the HOPE Award, given each year to Honor Outstanding People Everywhere who have furthered MITSS’s mission. Sanjay Malaviya, president and CEO of RL Solutions, the award sponsor, presented Dr. Gallagher with this year’s honor.


Among the events I look forward to each fall, the MITSS Annual Dinner holds a special place because of the loyal and diverse community of people who gather to support and celebrate the work of Linda Kenney, Winnie Tobin, and many others who pursue the MITSS mission, to “support healing and restore hope to patients, families, and clinicians impacted by adverse medical events.” At this year’s dinner (the 11th annual), held Thurs., Nov. 29, in Boston, MITSS honored Thomas Gallagher, MD, with the HOPE Award, given each year to Honor Outstanding People Everywhere who have furthered MITSS’s mission. Sanjay Malaviya, president and CEO of RL Solutions, the award sponsor, presented Dr. Gallagher with this year’s honor.

Dr. Gallagher is a professor of medicine and professor of bioethics & humanities at the University of Washington School of Medicine in Seattle, Washington. He has authored more than 70 articles, book chapters, and books on the topic of error disclosure, bringing to bear his training in medicine and bioethics and his practical experience working with patients and clinicians following adverse events. He has led efforts to develop and validate tools to measure patient and provider ratings of the quality of actual disclosures, and is working with healthcare organizations across the country to implement these tools. Dr. Gallagher’s work is especially noteworthy for his ability to promote collaboration across key stakeholders who have not traditionally been involved in efforts to improve response to injury, such as plaintiff attorneys and regulators. By incorporating the entire spectrum of voices, his work has helped to accelerate the pace of change, helping to meet the needs of all those involved in medical injury. For more information about Dr. Gallagher’s work, click here.

I join MITSS and RL Solutions in congratulating Dr. Gallagher on this well-deserved honor and commending the other worthy nominees for the 2012 HOPE Award. MITSS’s independent selection committee reports that this was the most competitive field to date, showcasing exceptional quality work being done across the country.

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ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine