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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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SPONSORED EVENT LISTINGS

April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

HIMSS12 — the 2012 edition of the biggest gathering of people interested in health information technology (HIT) — is less than a month away. Although often thought of as the bastion of HIT corporations, HIMSS has become an active proponent of social media and efforts to include patients and consumers in HIT. The annual HIMSS conference is one of the best resources for information and opportunities to “meetup” with leaders in social media and networking. In preparation for this year’s event (Feb. 20 to 24 in Las Vegas), I offer links to some HIMSS sessions and other resources for information about social media in healthcare:


HIMSS12 — the 2012 edition of the biggest gathering of people interested in health information technology (HIT) — is less than a month away. Although often thought of as the bastion of HIT corporations, HIMSS has become an active proponent of social media and efforts to include patients and consumers in HIT. The annual HIMSS conference is one of the best resources for information and opportunities to “meetup” with leaders in social media and networking. In preparation for this year’s event (Feb. 20 to 24 in Las Vegas), I offer links to some HIMSS sessions and other resources for information about social media in healthcare:

Epatients: The hackers of the healthcare world

Fred Trotter offers a “quick reference for becoming an empowered patient.” This recent post on the O’Reilly Radar blog is a great place for patients and providers to begin exploring the ways that “engaged, empowered, enabled” patients are redefining the roles of patients and providers. Though Trotter designs open-source tools and compares ePatients to hackers, he points out wisely, “…it is the relationships and insights that matter here, not the technology. Whenever possible, you want the right information delivered over the wrong technology medium, rather than the other way around.”


HIMSS12 Social Media Center

Located in the Lobby of Halls A–C, the Social Media Center offers opportunities to “connect with leading health IT bloggers, social media specialists and the faces behind HIMSS social networks through educational sessions, panel discussions and meetups.” This year, among these opportunities are three separate editions of HIMSS’ Meet the Bloggers sessions: clinician, healthIT, and mHealth.

Leading from the Future: Connecting Consumers with Their Healthcare

This HIMSS Thought Leadership event at HIMSS12 offers a wide range of perspectives to professionals “looking to control costs, make better decisions, and strengthen products/services utilizing e-engagement strategies.”

Social Media in Healthcare

This new report by ECRI Institute is a comprehensive introduction and guide to the use of social media for hospitals and other healthcare organizations. Written with risk managers in mind, it provides recommendations to maximize opportunities for outreach and communication while reducing associated risk.

SPONSORS

ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine