Normally, it doesn’t matter much where I’m from. But, last week, being a long-time resident of the Boston area suddenly came to the forefront. Though I was not ordered to “stay safe at home,” I did and found it hard to concentrate on anything other than news of the Boston Marathon bombings and related manhunt. In the outpouring of information, Boston’s medical community and related media outlets provided some of the best reporting, with news and reflection of lasting value.

Earlier this month, during Patient Safety Awareness Week, Jim Conway contributed new resources for improving the understanding of and response to serious clinical adverse events. Conway, a well-known champion of patients and families, former senior vice president at the Institute for Healthcare Improvement (IHI), and adjunct faculty at Harvard School of Public Health, appeared as a guest blogger on Health Care for All’s Healthy Blog. In his post, “Serious Clinical Adverse Events: Learning Through the Eyes of Patients and Family Members,” Conway recalls patient stories that have made a difference to him and others and introduces new sources he helped IHI add to its existing list available online at “Leadership Response to a Sentinel Event: Respectful, Effective Crisis Management.”

By Susan Carr

Patient engagement is a hot topic. From next week’s HIMSS Conference and Exhibition to the current issue of Health Affairs, the Office of the National Coordinator for Health IT, and most healthcare organizations, patient engagement is prominently on the agenda. In Forbes, quality and safety guru Michael Millenson reports that the patient engagement movement has entered a new, high-powered phase.

“What I believe really matters,” my patient said to me, and she was right. It took me a while to get it, but when I did it opened a new frame of reference on quality and safety and achieving desired outcomes. Medicine today can provide more good and yet simultaneously do more harm than ever before. Understanding this modern healthcare conundrum is essential to achieving best outcomes while avoiding harm.

By Daniel L. Cohen, MD, FRCPCH, FAAP