A Dialogue on Improving Patient Experience throughout the Continuum of Care: A New Report From the Beryl Institute
The Beryl Institute has released a white paper that explores the focus on patient, resident, and family experience in various healthcare settings. A Dialogue on Improving Patient Experience throughout the Continuum of Care provides insight from healthcare leaders and reinforces the importance of patient experience.
The paper shares a community dialogue held at The Beryl Institute’s Patient Experience Conference 2015, where a panel of respected healthcare professionals engaged in discussion on practice across the continuum, including the voice of patients and families and sharing practices and new ideas to improve experience at all touch points. The panel represented perspectives from physician practice, acute care, and long-term care settings.
Leaders contributing to the discussion included:
• Dr. Larry Brown, medical director, Alegent Creighton Clinic
• Audrey Weiner, president and CEO, Jewish Home Lifecare
• Dan Wolterman, president and CEO, Memorial Hermann Health System
Core themes focused on culture, people, and communication. Panelists reinforced the need for strong leadership and organizational catalysts, the recognition that engagement is important, stories are powerful tools, and the voices of patients and families must be listened to and acted upon.
The white paper is free to members of The Beryl Institute and $29.95 for non-members. To download the paper, visit http://www.theberylinstitute.org/?page=PUBLICATIONS.
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