Features Distractions and Interruptions: Impact on Nursing Disclosure and Apology: What’s Missing? By Susan Carr Florida Collaborative Tackles Hospital Readmissions By Kim Streit, MBA, MHS, FACHE, and William Kelly, MBA, MPH Patient Engagement in Patient Safety: Barriers and Facilitators By Lisa York, RN, MSN, CGRN, LNC; and Stephanie M. Dougherty, RN, BSN Be Prepared: Anticipating Pediatric Emergencies in Ambulatory Surgery By Lisa York, RN, MSN, CGRN, LNC; and Stephanie M. Dougherty, RN, BSN

Columns
Editor's Notebook
Scale
By Susan Carr

AHRQ
Initiating Promising Solutions and Expanding Proven Ones
By Carolyn M. Clancy, MD

Health IT & Quality
Health IT’s Glue
By Barry P. Chaiken, MD, FHIMSS

Workplace Safety
Hospital Security Impacts Patient Satisfaction
By Ken Bukowski

Human Factors 101
Improve Reliability in Healthcare with Human Factors Engineering
By Brian H. Fillipo, MD, MMM, FACP; Sherri Barnhill, RN, MA

EMR Implementation
Building a Team of Informaticists
By R. Dirk Stanley, MD

Departments

Trends
Sentara Supports Its Commitment to High Quality Care and Patient Safety with Biomedical Device Integration
By Raphael L. Aquino, MS

Pulse
Diverse Opinion Leaders Say Nurses Should Have More Influence on Health Systems and Services

Pulse
Lucian Leape Institute Finds Medical Schools Fall Short in Teaching How to Provide Safe Care

Conference Calendar

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ASQ Healthcare Division News