The Hidden Patient Experience
Alexandra Wilson Pecci, for HealthLeaders Media How well-meaning and clinically important actions can make or break the patient experience, and how leaders at Cleveland Clinic and Mount Sinai Health System are refocusing efforts. During her hospital’s monthly executive leadership rounds, Cleveland Clinic’s executive chief nursing officer, K. Kelly Hancock, MSN, RN, NE-BC, met a patient … Continued
Physical Therapy Joins the Movement
By Susan Carr
This year’s annual conference of the American Physical Therapy Association’s Massachusetts chapter (APTAMA) focused on a microcosm of issues in healthcare improvement: value, collaboration, measurement, and spread. After hearing Alan M. Jette, PT, PhD, FAPTA, deliver the keynote address, “System Thinking to Thrive in a Changing Health Care Environment,” I participated on a panel that included Jette in a discussion of the issues he raised.
Leaders in physical therapy are working hard to inspire practicing physical therapists (PT) to pursue improvement efforts within their profession, in healthcare more broadly, and with consumers directly. Leaders such as Jette and Mary Duffy Zupkus, PT, MPA, president of the APTAMA (and—full disclosure—my PT), believe that physical therapy offers unique opportunities to advance healthcare delivery and must reposition itself as a profession in order to survive the new demands of the healthcare marketplace. The enthusiasm and savvy of those who attended the conference, presented on the panel, and asked insightful questions were reminders that important stakeholders continue to join the improvement movement.
Physical Therapy Joins the Movement
By Susan Carr This year’s annual conference of the American Physical Therapy Association’s Massachusetts chapter (APTAMA) focused on a microcosm of issues in healthcare improvement: value, collaboration, measurement, and spread. After hearing Alan M. Jette, PT, PhD, FAPTA, deliver the keynote address, “System Thinking to Thrive in a Changing Health Care Environment,” I participated on … Continued
New Sentinel Event Alert Focuses on Preventing Patient Falls
Preventing patient falls and fall-related injuries is the focus of the Sentinel Event Alert: Issue 55 released by The Joint Commission. The new alert examines the contributing factors to patient falls and includes suggested solutions to be implemented by health care organizations to help reduce patient falls and falls with injury, according to the press … Continued
Team-Based Learning and Student-Run Clinic Support Interdisciplinary Education
By Nazanin Kuseh Kalani Yazd The University of Colorado Anschutz Medical Campus approaches interprofessional education in a manner that mimics the reality of working on an interprofessional team. To prepare students to work in a field that requires coordination across many different disciplines, the University of Colorado takes advantage of the diversity at its health … Continued
Adverse Events: Recognizing, Reporting, Analyzing
While we must continue to emphasize to all members of the care team that they are the front line to preventing errors, taking a systems or holistic approach will greatly assist in making adverse events rarer. Aiding in the implementation of the latter are many companies that provide incident reporting, analysis, and review systems.
Health Systems and Harvard Pilgrim Health Care Enter Joint Venture to Improve Population Health in New Hampshire
Dartmouth-Hitchcock, Elliot Health System, and Frisbie Memorial Hospital are entering into a joint venture with Harvard Pilgrim Health Care to form a new company that will improve the quality of healthcare in New Hampshire and reduce costs. The entity, called Benevera Health, will improve healthcare coordination by bringing together clinical, financial, and operational data from … Continued
Labor and Management Working Together to Improve Patient Satisfaction
By Preeti Jadhav, MD As I approached the end of my first postgraduate year (PGY1), one of the chief residents asked me to participate on the “LMP PCC project.” He explained that LMP PCC referred to a multidisciplinary labor-management, patient-centered care project where representatives from different disciplines would work together to enhance patient experience. At … Continued
The Beryl Institute Opens Applications for 2015 Patient Experience Grant and Scholar Programs
Annual Programs Support Research Efforts to Improve the Patient Experience The Beryl Institute announces its sixth annual Patient Experience Grant Program and fourth annual Institute Scholar Program. In partnership with Patient Experience Institute, these offerings reinforce the commitment to help frame and expand the field of patient experience, develop leaders on the front lines and … Continued
A Dialogue on Improving Patient Experience throughout the Continuum of Care: A New Report From the Beryl Institute
The Beryl Institute has released a white paper that explores the focus on patient, resident, and family experience in various healthcare settings. A Dialogue on Improving Patient Experience throughout the Continuum of Care provides insight from healthcare leaders and reinforces the importance of patient experience. The paper shares a community dialogue held at The Beryl … Continued