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Care New England / Vice President (VP) of Quality / Posted: 11-18-13

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What Early CG-CAHPS Results and Data Are Telling Us

What Early CG-CAHPS Results and Data Are Telling UsHealthStream, leading patient survey vendor for over 750 hospitals, has collected a large sample of CG-CAHPS survey results from physician offices over the last three years. The survey data identifies clear trends in how patients perceive the care they are receiving from their providers. Specifically, the data illustrates that how well a provider communicates in the exam room has ramifications on the patient’s overall impression of the practice.

Because national CG-CAHPS scores are trending on a tight curve like HCAHPS, providers will need to receive high marks on surveys just to reach the average at the 50th percentile, nationally. It’s time for all providers to develop a patient experience strategy.

Click here to download a free PDF.

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SPONSORED EVENT LISTINGS

April 9–11
Creating a Culture of Patient Safety
Virginia Mason Institute
Seattle, Washington

Join Virginia Mason Institute for this 2.5-day workshop and learn how to accelerate your safety efforts using lean methods. Assess your own organization’s readiness and practice simulations that turn uncomfortable team dynamics into patient-centered communication. Explore best practices that establish reliable systems, nurture staff engagement and lower risks for patients.

For more information please visit http://www.virginiamasoninstitute.org/creating-a-culture-of-patient-safety

patient safety news

Healthcare Team Training (HTT) – a global provider of services focused on improving patient safety, satisfaction and quality – and Datix – a leading supplier of patient safety software solutions – have announced their collaboration to use enterprise event reporting and risk management systems to improve quality and enhance operational efficiency.

Healthcare Team Training (HTT) – a global provider of services focused on improving patient safety, satisfaction and quality – and Datix – a leading supplier of patient safety software solutions – have announced their collaboration to use enterprise event reporting and risk management systems to improve quality and enhance operational efficiency.

Datix offers patient safety software for healthcare risk management, incident reporting and adverse event reporting. The Datix application is highly configurable and provides sophisticated trend analysis and metric-driven dashboards. HTT is known worldwide for its expertise and proven results in delivering and implementing team-based patient safety solutions.

The collaboration between Datix and HTT leverages the successful Datix event reporting software with proven HTT patient safety focused implementation methods for improving usability, team performance and, ultimately, patient safety culture.

“We are excited to add the Datix software suite to our healthcare improvement services in the US market,” stated HTT Chief Executive Officer Stephen Powell. “Datix is a superior software solution that is needed in U.S. hospitals to reduce patient harm, drive continuous improvement and support a proactive safety culture. Our human-centric approach to implementation will maximize software utilization and productivity from day one.”

HTT and Datix’s powerful combination of products and services will provide innovative systems and solutions for reporting, analyzing, managing and mitigating adverse events that lead to patient harm. This flexible, simple-to-use system collects and converts independent patient safety, quality care, and patient feedback data into real-time information that improves decision-making and prioritizes improvement resources while encouraging team collaboration and coordination.

About Healthcare Team Training (HTT)
HTT is a global provider of team-based learning, training and consulting aimed at improving patient safety, quality, the patient experience and staff satisfaction. Our solutions-based learning creates high reliability teams able to achieve adaptable, flexible and sustainable change. Our foundational methods and processes are built upon our extensive experience with over 200 organizations worldwide in the civilian and government healthcare sectors. HTT is headquartered in Fayetteville, Georgia.

About Datix
Datix has been a pioneer in the field of patient safety since 1986 and is a leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organizations build a culture and practice that drives excellence in patient safety. Its customers include health systems, public and private hospitals, government agencies, primary care, and other healthcare providers.  Internationally, the Datix client base is growing rapidly with large scale deployments in the United States, Canada, Europe, Australia and the Middle East.  Within the UK, this includes more than 70% of the National Health Service. Datix has offices in Chicago.


SPONSORS

ABQAURP American Society for Quality American Society for Quality Healthcare Division Consumers Advancing Patient Safety
EMPSF Institute for Safe Medical Practices
           
Medically Induced Trauma Support Services (MITSS) Medication Safety Officers Society NPSF Partnership for Patient Safety Society to Improve Diagnosis in Medicine